PAPA'S LIFELINE VETERINARY HOSPITAL

Job Description: Clinic Manager at Papa's Veterinary Hospital Position Overview: As a Clinic Manager at Papa's Veterinary Hospital, you will be the first point of contact for clients and their pets. Your role is essential in creating a welcoming and organized environment. You will manage the front desk operations, schedule appointments, handle inquiries, and ensure smooth communication between clients and the veterinary team. Key Responsibilities: Client Interaction: Greet clients and their pets with a friendly and professional demeanor. Answer phone calls, emails, and in-person inquiries promptly and courteously. Provide information about hospital services, policies, and pricing. Appointment Management: Schedule and confirm appointments, including routine check-ups, surgeries, and emergency visits. Maintain an organized and accurate calendar for veterinary staff. Administrative Duties: Process client registration forms and update patient records in the hospital's database. Handle billing, payments, and issuing receipts. Prepare and maintain documents and forms related to veterinary care. Customer Service: Address and resolve client concerns or complaints efficiently and professionally. Educate clients on basic pet care, preventative treatments, and hospital protocols. Support Veterinary Team: Communicate client and patient needs to the veterinary team. Assist in maintaining a clean and organized reception area. Coordinate follow-up communications, such as reminders or post-care instructions. Qualifications: High school diploma or equivalent; additional education or certification in office administration is a plus. Previous experience in a customer service or receptionist role, preferably in a veterinary or medical setting. Excellent interpersonal and communication skills. Proficient in using computer systems and scheduling software. Ability to multitask, prioritize, and remain calm under pressure. Compassionate and patient when interacting with pet owners and animals. Working Conditions: Primarily a desk-based role with frequent interaction with clients, pets, and staff. May involve handling stressed or anxious animals and their owners. Flexible working hours, including weekends and holidays, as needed. Why Join Us? At Papa's Veterinary Hospital, you will be part of a caring and dedicated team passionate about animal health and welfare. We offer a collaborative and supportive environment where you can make a difference in the lives of pets and their families. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Ability to commute/relocate: Jayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Language: English (Required) Kannada (Required) Hindi (Preferred) Work Location: In person Application Deadline: 10/01/2025