Client Trainer

As a Client Training and Onboarding Specialist, your primary responsibility is to ensure a smooth and effective onboarding experience for our new and existing clients and facilitate training programs to enhance their understanding of our products. You will play a crucial role in creating a positive and lasting relationship between the company and its clients. Key Responsibilities: - Acquire a thorough understanding of our products and training programs, and our client base. - Work closely with the Training team (based in the UK) to ensure seamless operations and processes. - Deliver comprehensive, effective, and engaging virtual/remote training sessions professionally. - Assist in formulating and designing training plans and programs as needed. - Adapt training delivery methods to accommodate different learning styles. - Manage multiple customer training and onboarding projects simultaneously. - Oversee the running of our e-learning platform, ensuring it is updated with the latest features and content. - Design and implement training assessments for clients, analyze results, and provide feedback to the Training team. - Interpret client feedback and implement improvements to training programs. - Collaborate with internal stakeholders to customize training content based on client needs. - Provide guidance and technical support to clients integrating with our products. - Coordinate with technical support teams to address client issues and provide additional technical training. - Maintain accurate records of training activities, attendance, and assessment results. - Generate reports on training effectiveness, participant performance, and other relevant metrics. - Address training-related queries and concerns from clients. - Contribute to best practices for remote training and e-learning. - Own and manage client onboarding procedures and tasks on Microsoft Planner, ensuring timely completion and follow-ups. - Ensure training programs align with company policies, industry regulations, and operational standards. Qualification Required: - Bachelor's degree in a related field. - Excellent verbal and written English communication skills. - Demonstrable training or teaching experience, preferably in virtual training. - In-depth understanding of operations processes, workflows, and best practices. - Ability to design or develop training materials and content/programs. - Strong interpersonal skills and ability to collaborate with cross-functional teams. - Good presentation and organizational skills. - Meticulous approach to delivery and keen eye for detail. - Customer-centric approach and good problem-solving skills. - Proactive and analytical mindset with the ability to interpret data for decision-making. - Familiarity with Microsoft applications and relevant tools at an intermediate to advanced level. Desirable Qualifications: - Previous experience with software-based products. - Experience working with international clients, preferably UK-based. - Keen interest in the Health Tech industry. What you'll find in our Team: - Real impact on company growth and implemented solutions. - People-first culture supporting innovation and encouraging progress. - Learning environment dedicated to fostering organizational and personal growth. - Friendly work environment. - Social events and team-building activities. This is a full-time, permanent position with a UK shift schedule. The ideal candidate will have at least 2 years of experience as a Client Trainer and be proficient in English. The work location is in person. As a Client Training and Onboarding Specialist, your primary responsibility is to ensure a smooth and effective onboarding experience for our new and existing clients and facilitate training programs to enhance their understanding of our products. You will play a crucial role in creating a positive and lasting relationship between the company and its clients. Key Responsibilities: - Acquire a thorough understanding of our products and training programs, and our client base. - Work closely with the Training team (based in the UK) to ensure seamless operations and processes. - Deliver comprehensive, effective, and engaging virtual/remote training sessions professionally. - Assist in formulating and designing training plans and programs as needed. - Adapt training delivery methods to accommodate different learning styles. - Manage multiple customer training and onboarding projects simultaneously. - Oversee the running of our e-learning platform, ensuring it is updated with the latest features and content. - Design and implement training assessments for clients, analyze results, and provide feedback to the Training team. - Interpret client feedback and implement improvements to training programs. - Collaborate with internal stakeholders to customize training content based on client needs. - Provide guidance and technical support to clients integrating with our products. - Coordinate with technical support teams to