Client Support Specialist

Role Overview: You will be responsible for providing voice-based support to UK-based clients as a part of the Client Support Services Team in Navalur, Chennai. Your main tasks will include managing inbound and outbound voice interactions, addressing client issues, maintaining records, escalating unresolved issues, collaborating with internal teams, and ensuring compliance with UK data protection and service standards. Key Responsibilities: - Manage inbound and outbound voice interactions with UK clients professionally and courteously. - Address client issues related to services, transactions, or operational concerns. - Maintain accurate records of all client interactions using CRM tools. - Escalate unresolved issues to internal teams and ensure timely follow-up. - Collaborate with internal departments to enhance client satisfaction and service delivery. - Ensure compliance with UK data protection and service standards. Qualification Required: - 1-3 years of experience in international voice-based client support, preferably with UK clients. - Excellent spoken English with a neutral or UK-accented tone. - Strong interpersonal, communication, and problem-solving skills. - Familiarity with CRM platforms such as Salesforce, Zendesk, or similar. - Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option). Additional Details: HCL Technologies is looking for enthusiastic and articulate professionals to join their Client Support Services Team in Navalur, Chennai. The company emphasizes the importance of understanding UK business culture and client expectations, making it an ideal environment for individuals passionate about working in a UK voice process.,