Client Support Specialist

Role Overview: You will be responsible for providing exceptional client support for market data products, ensuring timely responses and solutions to customer inquiries. Your role will involve diagnosing technical issues, collaborating with internal stakeholders, and monitoring production incidents during night shifts. Key Responsibilities: - Provide exceptional client support for time-sensitive, mission-critical applications - Research, diagnose, and respond to client inquiries promptly and professionally - Thoroughly diagnose technical problems and communicate solutions effectively - Take ownership of customer issues, demonstrate empathy, and keep clients informed on request status - Gain a deep understanding of ICE Data Services market data products and customer base - Monitor production incidents during nightly support for timely resolution - Collaborate with internal teams to advocate for customers and drive issue resolution - Work full-time night shifts from 10pm to 7am, with 5 days in the office Qualifications Required: - Client service excellence with a focus on being helpful, fast, reliable, responsive, proactive, friendly, dynamic, and professional - Exceptional communication skills, both written and verbal - Strong problem-solving skills and troubleshooting aptitude - Fluency in spoken and written English is mandatory - BA or BS degree is required Additional Details: - Exposure to middle office/market data environments in a client-facing role is preferred - Knowledge of financial markets and associated terminology is advantageous,