Client Support Officer Processing

Job Description

Client Support Officer Processing Location: Powai, Mumbai Type of Contract: Permanent, Full Time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world We are proud of our culture and have recently been officially certified as a Great Place to Work ! Job Purpose The role holder plays a vital role in delivering exceptional support to international students throughout the application process, ensuring a seamless and personalized experience The role holder needs to process student applications in a timely and accurate manner, meeting defined service level agreements Assessing applications in accordance with the latest admissions requirements and maintaining open communication with line managers The role also includes developing detailed knowledge of university regulations and procedures to provide accurate information to students Collaborating with the line managers to enhance student experience, identify areas for improvement, and implement initiatives By exceling in this role, they will contribute significantly to the success of our international students and the achievement of our business objectives Key Responsibilities Student applications are responded in line with defined service level agreements Applications are assessed accurately and in accordance with the latest admissions requirements Sustainable and productive working relationships are developed within the team Conducting meticulous and diligent checks in the assessment process Updating accurate records/data in the tracker and SF account Self-driven with an ability to organize one's own workload and multitask Ability to work under pressure and meet deadlines Ability to take full ownership and exercise sound application checks, ensuring accurate assessments and informed decisions Staying up to date with updates and policies of the process Adhering to the compliance of the company policies and procedures Person Specifications Education/Qualifications Qualified with Higher Secondary Certificate (HSC) or Graduation Knowledge & Experience A dynamic fresher with exceptional communication capabilities Skills & Abilities A willingness to be flexible towards duties & adaptable to change Ability to work effectively under tight deadlines Ability to communicate effectively Excellent attention to detail Possess strong organizational and problem-solving skills Work effectively in a fast-paced environment Developing a key understanding of the University policies & procedures Occasional out of hours work during peak periods Proactively undertake personal development necessary for the effective performance of the role Personal attributes A positive, ?can-doapproach to work Adopts a collaborative approach to working Flexible and adaptable Responds positively to new challenges, seeking solutions Provide exceptional support and service Create a positive work environment Warm and welcoming personality Other requirements A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required This job description is provided as a guide to the role It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision Oxford International is committed to safeguarding and promoting the welfare of children Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy Oxford International is an equal opportunity employer Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status Show more Show less