Client Support Officer Processing Location: Powai, Mumbai Type of Contract: Permanent, Full Time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world We are proud of our culture and have recently been officially certified as a Great Place to Work ! Job Purpose The role holder plays a vital role in delivering exceptional support to international students throughout the application process, ensuring a seamless and personalized experience The role holder needs to process student applications in a timely and accurate manner, meeting defined service level agreements Assessing applications in accordance with the latest admissions requirements and maintaining open communication with line managers The role also includes developing detailed knowledge of university regulations and procedures to provide accurate information to students Collaborating with the line managers to enhance student experience, identify areas for improvement, and implement initiatives By exceling in this role, they will contribute significantly to the success of our international students and the achievement of our business objectives Key Responsibilities Student applications are responded in line with defined service level agreements Applications are assessed accurately and in accordance with the latest admissions requirements Sustainable and productive working relationships are developed within the team Conducting meticulous and diligent checks in the assessment process Updating accurate records/data in the tracker and SF account Self-driven with an ability to organize one's own workload and multitask Ability to work under pressure and meet deadlines Ability to take full ownership and exercise sound application checks, ensuring accurate assessments and informed decisions Staying up to date with updates and policies of the process Adhering to the compliance of the company policies and procedures Person Specifications Education/Qualifications Qualified with Higher Secondary Certificate (HSC) or Graduation Knowledge & Experience A dynamic fresher with exceptional communication capabilities Skills & Abilities A willingness to be flexible towards duties & adaptable to change Ability to work effectively under tight deadlines Ability to communicate effectively Excellent attention to detail Possess strong organizational and problem-solving skills Work effectively in a fast-paced environment Developing a key understanding of the University policies & procedures Occasional out of hours work during peak periods Proactively undertake personal development necessary for the effective performance of the role Personal attributes A positive, ?can-doapproach to work Adopts a collaborative approach to working Flexible and adaptable Responds positively to new challenges, seeking solutions Provide exceptional support and service Create a positive work environment Warm and welcoming personality Other requirements A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required This job description is provided as a guide to the role It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision Oxford International is committed to safeguarding and promoting the welfare of children Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy Oxford International is an equal opportunity employer Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status Show more Show less

Client Support Officer Location: Powai, Mumbai Type of Contract: Permanent, Full Time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©! Job Purpose The role holder plays a vital role in delivering exceptional support to international students throughout the application process, ensuring a seamless and personalized experience. The role holder needs to process student applications in a timely and accurate manner, meeting defined service level agreements. Assessing applications in accordance with the latest admissions requirements and maintaining open communication with line managers. The role also includes developing detailed knowledge of university regulations and procedures to provide accurate information to students. Collaborating with the line managers to enhance student experience, identify areas for improvement, and implement initiatives By exceling in this role, they will contribute significantly to the success of our international students and the achievement of our business objectives. Key Responsibilities Student applications are responded in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Sustainable and productive working relationships are developed within the team Conducting meticulous and diligent checks in the assessment process Updating accurate records/data in the tracker and SF account. Self-driven with an ability to organize one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take full ownership and exercise sound application checks, ensuring accurate assessments and informed decisions Staying up to date with updates and policies of the process Adhering to the compliance of the company policies and procedures Person Specifications Education/Qualifications Qualified with Higher Secondary Certificate (HSC) or Graduation Knowledge & Experience A dynamic fresher with exceptional communication capabilities. Skills & Abilities A willingness to be flexible towards duties & adaptable to change Ability to work effectively under tight deadlines Ability to communicate effectively Excellent attention to detail Possess strong organizational and problem-solving skills Work effectively in a fast-paced environment Developing a key understanding of the University policies & procedures Occasional out of hours work during peak periods Proactively undertake personal development necessary for the effective performance of the role Personal attributes A positive, ‘can-do’ approach to work Adopts a collaborative approach to working Flexible and adaptable Responds positively to new challenges, seeking solutions Provide exceptional support and service Create a positive work environment Warm and welcoming personality Other requirements A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required. This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy. Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Data Engineer Location: India/Remote Type of Contract: Permanent, Full-time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©! Job Purpose OIEG is a Private Equity-backed, rapidly growing organisation that requires an experienced Data Engineer to support the operations within the Data function. As a data engineer, you will be responsible for designing, building, and maintaining the assets and artefacts required for data storage, processing, and analysis. Your role will involve working within the data and analytics team, alongside business stakeholders to deliver data and analytics capabilities. The role will include end to end implementation with a focus on data engineering elements. The ideal person should be inquisitive and have an innovative approach, have a proactive and can-do attitude, be a good problem solver and be open to learning new skills. Key Responsibilities Design, implement, and maintain scalable Data Lake houses and Warehouses using best practices in cloud and distributed systems Build and orchestrate end-to-end data pipelines using Data Factory, Notebooks within Microsoft Fabric, and optimize, monitor, manage and maintain them. Transform data using SQL and Python/pySpark Develop robust ETL/ELT frameworks to extract, load, and transform data from APIs, databases, flat files, and third-party sources into Lake houses or Data Warehouses Ensure data reliability and integrity through automated quality checks, validation rules, and observability tooling. Implement and maintain documentation and metadata management practices for reproducibility and knowledge sharing Collaborate with BI Developers, Analysts, and Business Stakeholders to define data requirements and deliver analytics-ready datasets Person Specifications Qualifications Bachelor’s or Master’s degree in Computer Science, Data Engineering, Data Science, or a related technical discipline Experience Minimum of 4 years hands-on experience as a Data Engineer or in a similar role, ideally in an Azure/ Fabric environment. Any Azure / Fabric certifications would be advantageous. Data Engineering, Data Transformation, Data Modelling BI Tools/Visualization Knowledge of Data Governance Data Engineering: Designing, building, and maintaining data/delta lakes/ DWH, data orchestration and ETL. Understanding of data architecture and design principals Any exposure to Fivetran or similar Data Acquisition tools or an understanding of them. Data modelling techniques using the Star/Kimbal methodology Knowledge of Power BI or similar tools and adept at telling stories through data and visualization. Source Control ideally have exposure to Azure DevOps, GitHub Skills Development of Lake houses/ DWHs ideally within an Azure/Fabric Environment Fabric/Azure Data Factory/ Synapse Analytics/ Dataflows Gen2 or similar tools such as Data Bricks; or similar ETL/ Data acquisition tools Proficient in Python/ pySpark for data engineering that includes scripting, automation, and building transformation logic. Advanced knowledge of SQL/ T-SQL, including query optimization, stored procedures, and indexing strategies. Skills with Power BI and DAX /Power Query This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy. Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Greetings from Oxford International! *Designation* : Client support officer Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ *Work from Home* *Job Role* : Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred)

Greetings from Oxford International! *Designation* : Client support officer Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ *Work from Home* *Job Role* : Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred)

Job purpose : The role holder will be communicating with our students, spending time on the phone understanding their needs, dealing with both inbound and outbound calls; as well as managing the collection of data and documentation onto our internal database. You will be updating student records and ensuring all information is up to date. The role holder will play a key role in ensuring the enhancement of student experience from pre-arrival through to arrival. The role holder will work closely with all students before arrival and communicate well with the Student Experience Officers at each UK college. The role will also require liaise with agents and the GRU (Global Recruitment Unit) to ensure we are able to contact all student’s pre-arrival. The role holder will be expected to develop detailed knowledge of university regulations and College procedures to give the students correct information. The role holder will work closely with the team leader to improve student experience, identifying issues to be addressed and administering the implementation of initiatives. The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post. Main duties and responsibilities: · Contacting students’ pre-arrival to answer common frequently asked questions · Communicate with incoming students to gather information including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc. · Managing the pre-arrival inbox, acknowledging all requests in a timely & effective manner · Ensure accurate and up-to-date pre-arrival information is always available to all stakeholders · To contact agents/GRU regarding nonresponsive students, in the aim to ensure all pre-arrival pre-requisites are fulfilled, so students can join their course on time · To connect with the Student, Experience Officers for appropriate resources to aid the student · Flag students who are at risk of not arriving for the start of their course · Flag students whose level of English is below average, and would therefore struggle to complete their course · Follow up with students where information is required from them, ensuring all systems have been updated with relevant documents. Warm and welcoming personality Experience: 1-3 years Location: Mumbai Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Application Deadline: 03/08/2025

Job purpose : The role holder will be communicating with our students, spending time on the phone understanding their needs, dealing with both inbound and outbound calls; as well as managing the collection of data and documentation onto our internal database. You will be updating student records and ensuring all information is up to date. The role holder will play a key role in ensuring the enhancement of student experience from pre-arrival through to arrival. The role holder will work closely with all students before arrival and communicate well with the Student Experience Officers at each UK college. The role will also require liaise with agents and the GRU (Global Recruitment Unit) to ensure we are able to contact all student’s pre-arrival. The role holder will be expected to develop detailed knowledge of university regulations and College procedures to give the students correct information. The role holder will work closely with the team leader to improve student experience, identifying issues to be addressed and administering the implementation of initiatives. The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post. Main duties and responsibilities: · Contacting students’ pre-arrival to answer common frequently asked questions · Communicate with incoming students to gather information including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc. · Managing the pre-arrival inbox, acknowledging all requests in a timely & effective manner · Ensure accurate and up-to-date pre-arrival information is always available to all stakeholders · To contact agents/GRU regarding nonresponsive students, in the aim to ensure all pre-arrival pre-requisites are fulfilled, so students can join their course on time · To connect with the Student, Experience Officers for appropriate resources to aid the student · Flag students who are at risk of not arriving for the start of their course · Flag students whose level of English is below average, and would therefore struggle to complete their course · Follow up with students where information is required from them, ensuring all systems have been updated with relevant documents. Warm and welcoming personality Experience: 1-3 years Location: Mumbai Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Application Deadline: 03/08/2025

Job description Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ Job Role: Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Experience: 1-4 years Customer Support Location: Candidate should be from Mumbai only. (Hybrid) Job Type: Full-time Pay: ₹15,000.00 - ₹26,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Application Deadline: 11/08/2025

Job description Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ Job Role: Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Experience: 1-3 years Customer Support Location: Candidate should be from Mumbai only. (Hybrid) Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Work Location: In person Application Deadline: 13/08/2025

Job purpose: The role holder will be communicating with our students, spending time on the phone understanding their needs, dealing with both inbound and outbound calls; as well as managing the collection of data and documentation onto our internal database. You will be updating student records and ensuring all information is up to date. The role holder will play a key role in ensuring the enhancement of student experience from pre-arrival through to arrival. The role holder will work closely with all students before arrival and communicate well with the Student Experience Officers at each UK college. The role will also require liaise with agents and the GRU (Global Recruitment Unit) to ensure we are able to contact all student’s pre-arrival. The role holder will be expected to develop detailed knowledge of university regulations and College procedures to give the students correct information. The role holder will work closely with the team leader to improve student experience, identifying issues to be addressed and administering the implementation of initiatives. The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post. Main duties and responsibilities: · Contacting students’ pre-arrival to answer common frequently asked questions · Communicate with incoming students to gather information including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc. · Managing the pre-arrival inbox, acknowledging all requests in a timely & effective manner · Ensure accurate and up-to-date pre-arrival information is always available to all stakeholders · To contact agents/GRU regarding nonresponsive students, in the aim to ensure all pre-arrival pre-requisites are fulfilled, so students can join their course on time · To connect with the Student, Experience Officers for appropriate resources to aid the student · Flag students who are at risk of not arriving for the start of their course · Flag students whose level of English is below average, and would therefore struggle to complete their course · Follow up with students where information is required from them, ensuring all systems have been updated with relevant documents. Warm and welcoming personality Experience: 1-3 years Requirement: Good Communication Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: In person Application Deadline: 25/08/2025

As a Credit Control Officer at Oxford International in Mumbai, you will be responsible for following up on overdue invoices and implementing company collection procedures in line with established policies. Your primary goal will be to develop, monitor, and regularly review a credit control system in collaboration with Sales, Marketing, Finance, and Executive teams to reduce bad debts and improve recovery efficiency. Additionally, you will be required to check consumer credit reports, assess applications, make approval or denial decisions, and promptly communicate outcomes to relevant personnel. Your role will also involve ensuring that all practices align with data protection laws, confidentiality requirements, and company policy standards. You will establish and uphold credit policies that balance customer service best practices with the timely collection of fees. Supporting the preparation of regular reports highlighting outstanding debts, recovery progress, risk areas, and trends for management review will be a crucial part of your responsibilities. To be successful in this role, you should be educated to a bachelor's degree or master's level or currently in a postgraduate level of studies from a reputed university. You should have a high level of accuracy and attention to detail in maintaining records and follow-ups. A basic understanding of credit control, debt recovery, and collection practices is essential. Excellent communication, problem-solving, and organizational skills are also important for this position. You should possess excellent verbal and written communication skills in English and strong interpersonal skills with the ability to handle sensitive conversations with empathy and professionalism. The ability to work well under pressure in a fast-paced, target-driven, service-focused environment is crucial. Furthermore, you should be results-oriented, self-motivated, and able to work on your initiative while contributing as a member of a team. In addition, being IT literate with good numeracy skills and attention to detail, along with excellent organizational, planning, and interpersonal skills, will be beneficial. You should have the ability to analyze data, provide reports, and propose corrective actions. Prioritizing tasks, managing time efficiently, and keeping accurate records to ensure deadlines are met are key aspects of the role. As a Credit Control Officer, you should be a strong communicator comfortable with stakeholders at all levels. You should be able to solve problems, make decisions, and provide and receive constructive criticism. Empathy with colleagues, customers, and other stakeholders is important, along with maintaining high standards of conduct, confidentiality, and ethical behavior in all aspects of the role. Having a proactive attitude toward identifying opportunities for improvement, adapting to changing circumstances, and maintaining a positive outlook and composure will be valuable. An appreciation for diversity and the ability to interact respectfully with individuals from various cultural backgrounds is essential to ensure inclusivity in communication and support. A flexible approach to working hours is required for this role. Please note that this job description is provided as a guide to the role and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children, and recruitment checks are undertaken in accordance with their policies.,