Client Support Officer Processing Location: Powai, Mumbai Type of Contract: Permanent, Full Time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world We are proud of our culture and have recently been officially certified as a Great Place to Work ! Job Purpose The role holder plays a vital role in delivering exceptional support to international students throughout the application process, ensuring a seamless and personalized experience The role holder needs to process student applications in a timely and accurate manner, meeting defined service level agreements Assessing applications in accordance with the latest admissions requirements and maintaining open communication with line managers The role also includes developing detailed knowledge of university regulations and procedures to provide accurate information to students Collaborating with the line managers to enhance student experience, identify areas for improvement, and implement initiatives By exceling in this role, they will contribute significantly to the success of our international students and the achievement of our business objectives Key Responsibilities Student applications are responded in line with defined service level agreements Applications are assessed accurately and in accordance with the latest admissions requirements Sustainable and productive working relationships are developed within the team Conducting meticulous and diligent checks in the assessment process Updating accurate records/data in the tracker and SF account Self-driven with an ability to organize one's own workload and multitask Ability to work under pressure and meet deadlines Ability to take full ownership and exercise sound application checks, ensuring accurate assessments and informed decisions Staying up to date with updates and policies of the process Adhering to the compliance of the company policies and procedures Person Specifications Education/Qualifications Qualified with Higher Secondary Certificate (HSC) or Graduation Knowledge & Experience A dynamic fresher with exceptional communication capabilities Skills & Abilities A willingness to be flexible towards duties & adaptable to change Ability to work effectively under tight deadlines Ability to communicate effectively Excellent attention to detail Possess strong organizational and problem-solving skills Work effectively in a fast-paced environment Developing a key understanding of the University policies & procedures Occasional out of hours work during peak periods Proactively undertake personal development necessary for the effective performance of the role Personal attributes A positive, ?can-doapproach to work Adopts a collaborative approach to working Flexible and adaptable Responds positively to new challenges, seeking solutions Provide exceptional support and service Create a positive work environment Warm and welcoming personality Other requirements A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required This job description is provided as a guide to the role It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision Oxford International is committed to safeguarding and promoting the welfare of children Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy Oxford International is an equal opportunity employer Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status Show more Show less
Client Support Officer Location: Powai, Mumbai Type of Contract: Permanent, Full Time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©! Job Purpose The role holder plays a vital role in delivering exceptional support to international students throughout the application process, ensuring a seamless and personalized experience. The role holder needs to process student applications in a timely and accurate manner, meeting defined service level agreements. Assessing applications in accordance with the latest admissions requirements and maintaining open communication with line managers. The role also includes developing detailed knowledge of university regulations and procedures to provide accurate information to students. Collaborating with the line managers to enhance student experience, identify areas for improvement, and implement initiatives By exceling in this role, they will contribute significantly to the success of our international students and the achievement of our business objectives. Key Responsibilities Student applications are responded in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Sustainable and productive working relationships are developed within the team Conducting meticulous and diligent checks in the assessment process Updating accurate records/data in the tracker and SF account. Self-driven with an ability to organize one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take full ownership and exercise sound application checks, ensuring accurate assessments and informed decisions Staying up to date with updates and policies of the process Adhering to the compliance of the company policies and procedures Person Specifications Education/Qualifications Qualified with Higher Secondary Certificate (HSC) or Graduation Knowledge & Experience A dynamic fresher with exceptional communication capabilities. Skills & Abilities A willingness to be flexible towards duties & adaptable to change Ability to work effectively under tight deadlines Ability to communicate effectively Excellent attention to detail Possess strong organizational and problem-solving skills Work effectively in a fast-paced environment Developing a key understanding of the University policies & procedures Occasional out of hours work during peak periods Proactively undertake personal development necessary for the effective performance of the role Personal attributes A positive, ‘can-do’ approach to work Adopts a collaborative approach to working Flexible and adaptable Responds positively to new challenges, seeking solutions Provide exceptional support and service Create a positive work environment Warm and welcoming personality Other requirements A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required. This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy. Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
Data Engineer Location: India/Remote Type of Contract: Permanent, Full-time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©! Job Purpose OIEG is a Private Equity-backed, rapidly growing organisation that requires an experienced Data Engineer to support the operations within the Data function. As a data engineer, you will be responsible for designing, building, and maintaining the assets and artefacts required for data storage, processing, and analysis. Your role will involve working within the data and analytics team, alongside business stakeholders to deliver data and analytics capabilities. The role will include end to end implementation with a focus on data engineering elements. The ideal person should be inquisitive and have an innovative approach, have a proactive and can-do attitude, be a good problem solver and be open to learning new skills. Key Responsibilities Design, implement, and maintain scalable Data Lake houses and Warehouses using best practices in cloud and distributed systems Build and orchestrate end-to-end data pipelines using Data Factory, Notebooks within Microsoft Fabric, and optimize, monitor, manage and maintain them. Transform data using SQL and Python/pySpark Develop robust ETL/ELT frameworks to extract, load, and transform data from APIs, databases, flat files, and third-party sources into Lake houses or Data Warehouses Ensure data reliability and integrity through automated quality checks, validation rules, and observability tooling. Implement and maintain documentation and metadata management practices for reproducibility and knowledge sharing Collaborate with BI Developers, Analysts, and Business Stakeholders to define data requirements and deliver analytics-ready datasets Person Specifications Qualifications Bachelor’s or Master’s degree in Computer Science, Data Engineering, Data Science, or a related technical discipline Experience Minimum of 4 years hands-on experience as a Data Engineer or in a similar role, ideally in an Azure/ Fabric environment. Any Azure / Fabric certifications would be advantageous. Data Engineering, Data Transformation, Data Modelling BI Tools/Visualization Knowledge of Data Governance Data Engineering: Designing, building, and maintaining data/delta lakes/ DWH, data orchestration and ETL. Understanding of data architecture and design principals Any exposure to Fivetran or similar Data Acquisition tools or an understanding of them. Data modelling techniques using the Star/Kimbal methodology Knowledge of Power BI or similar tools and adept at telling stories through data and visualization. Source Control ideally have exposure to Azure DevOps, GitHub Skills Development of Lake houses/ DWHs ideally within an Azure/Fabric Environment Fabric/Azure Data Factory/ Synapse Analytics/ Dataflows Gen2 or similar tools such as Data Bricks; or similar ETL/ Data acquisition tools Proficient in Python/ pySpark for data engineering that includes scripting, automation, and building transformation logic. Advanced knowledge of SQL/ T-SQL, including query optimization, stored procedures, and indexing strategies. Skills with Power BI and DAX /Power Query This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy. Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
Greetings from Oxford International! *Designation* : Client support officer Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ *Work from Home* *Job Role* : Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred)
Greetings from Oxford International! *Designation* : Client support officer Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ *Work from Home* *Job Role* : Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred)
Job purpose : The role holder will be communicating with our students, spending time on the phone understanding their needs, dealing with both inbound and outbound calls; as well as managing the collection of data and documentation onto our internal database. You will be updating student records and ensuring all information is up to date. The role holder will play a key role in ensuring the enhancement of student experience from pre-arrival through to arrival. The role holder will work closely with all students before arrival and communicate well with the Student Experience Officers at each UK college. The role will also require liaise with agents and the GRU (Global Recruitment Unit) to ensure we are able to contact all student’s pre-arrival. The role holder will be expected to develop detailed knowledge of university regulations and College procedures to give the students correct information. The role holder will work closely with the team leader to improve student experience, identifying issues to be addressed and administering the implementation of initiatives. The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post. Main duties and responsibilities: · Contacting students’ pre-arrival to answer common frequently asked questions · Communicate with incoming students to gather information including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc. · Managing the pre-arrival inbox, acknowledging all requests in a timely & effective manner · Ensure accurate and up-to-date pre-arrival information is always available to all stakeholders · To contact agents/GRU regarding nonresponsive students, in the aim to ensure all pre-arrival pre-requisites are fulfilled, so students can join their course on time · To connect with the Student, Experience Officers for appropriate resources to aid the student · Flag students who are at risk of not arriving for the start of their course · Flag students whose level of English is below average, and would therefore struggle to complete their course · Follow up with students where information is required from them, ensuring all systems have been updated with relevant documents. Warm and welcoming personality Experience: 1-3 years Location: Mumbai Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Application Deadline: 03/08/2025
Job purpose : The role holder will be communicating with our students, spending time on the phone understanding their needs, dealing with both inbound and outbound calls; as well as managing the collection of data and documentation onto our internal database. You will be updating student records and ensuring all information is up to date. The role holder will play a key role in ensuring the enhancement of student experience from pre-arrival through to arrival. The role holder will work closely with all students before arrival and communicate well with the Student Experience Officers at each UK college. The role will also require liaise with agents and the GRU (Global Recruitment Unit) to ensure we are able to contact all student’s pre-arrival. The role holder will be expected to develop detailed knowledge of university regulations and College procedures to give the students correct information. The role holder will work closely with the team leader to improve student experience, identifying issues to be addressed and administering the implementation of initiatives. The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post. Main duties and responsibilities: · Contacting students’ pre-arrival to answer common frequently asked questions · Communicate with incoming students to gather information including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc. · Managing the pre-arrival inbox, acknowledging all requests in a timely & effective manner · Ensure accurate and up-to-date pre-arrival information is always available to all stakeholders · To contact agents/GRU regarding nonresponsive students, in the aim to ensure all pre-arrival pre-requisites are fulfilled, so students can join their course on time · To connect with the Student, Experience Officers for appropriate resources to aid the student · Flag students who are at risk of not arriving for the start of their course · Flag students whose level of English is below average, and would therefore struggle to complete their course · Follow up with students where information is required from them, ensuring all systems have been updated with relevant documents. Warm and welcoming personality Experience: 1-3 years Location: Mumbai Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Application Deadline: 03/08/2025
Job description Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ Job Role: Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Experience: 1-4 years Customer Support Location: Candidate should be from Mumbai only. (Hybrid) Job Type: Full-time Pay: ₹15,000.00 - ₹26,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Application Deadline: 11/08/2025
Job description Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ Job Role: Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Experience: 1-3 years Customer Support Location: Candidate should be from Mumbai only. (Hybrid) Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Work Location: In person Application Deadline: 13/08/2025
Job purpose: The role holder will be communicating with our students, spending time on the phone understanding their needs, dealing with both inbound and outbound calls; as well as managing the collection of data and documentation onto our internal database. You will be updating student records and ensuring all information is up to date. The role holder will play a key role in ensuring the enhancement of student experience from pre-arrival through to arrival. The role holder will work closely with all students before arrival and communicate well with the Student Experience Officers at each UK college. The role will also require liaise with agents and the GRU (Global Recruitment Unit) to ensure we are able to contact all student’s pre-arrival. The role holder will be expected to develop detailed knowledge of university regulations and College procedures to give the students correct information. The role holder will work closely with the team leader to improve student experience, identifying issues to be addressed and administering the implementation of initiatives. The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post. Main duties and responsibilities: · Contacting students’ pre-arrival to answer common frequently asked questions · Communicate with incoming students to gather information including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc. · Managing the pre-arrival inbox, acknowledging all requests in a timely & effective manner · Ensure accurate and up-to-date pre-arrival information is always available to all stakeholders · To contact agents/GRU regarding nonresponsive students, in the aim to ensure all pre-arrival pre-requisites are fulfilled, so students can join their course on time · To connect with the Student, Experience Officers for appropriate resources to aid the student · Flag students who are at risk of not arriving for the start of their course · Flag students whose level of English is below average, and would therefore struggle to complete their course · Follow up with students where information is required from them, ensuring all systems have been updated with relevant documents. Warm and welcoming personality Experience: 1-3 years Requirement: Good Communication Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: In person Application Deadline: 25/08/2025
As a Credit Control Officer at Oxford International in Mumbai, you will be responsible for following up on overdue invoices and implementing company collection procedures in line with established policies. Your primary goal will be to develop, monitor, and regularly review a credit control system in collaboration with Sales, Marketing, Finance, and Executive teams to reduce bad debts and improve recovery efficiency. Additionally, you will be required to check consumer credit reports, assess applications, make approval or denial decisions, and promptly communicate outcomes to relevant personnel. Your role will also involve ensuring that all practices align with data protection laws, confidentiality requirements, and company policy standards. You will establish and uphold credit policies that balance customer service best practices with the timely collection of fees. Supporting the preparation of regular reports highlighting outstanding debts, recovery progress, risk areas, and trends for management review will be a crucial part of your responsibilities. To be successful in this role, you should be educated to a bachelor's degree or master's level or currently in a postgraduate level of studies from a reputed university. You should have a high level of accuracy and attention to detail in maintaining records and follow-ups. A basic understanding of credit control, debt recovery, and collection practices is essential. Excellent communication, problem-solving, and organizational skills are also important for this position. You should possess excellent verbal and written communication skills in English and strong interpersonal skills with the ability to handle sensitive conversations with empathy and professionalism. The ability to work well under pressure in a fast-paced, target-driven, service-focused environment is crucial. Furthermore, you should be results-oriented, self-motivated, and able to work on your initiative while contributing as a member of a team. In addition, being IT literate with good numeracy skills and attention to detail, along with excellent organizational, planning, and interpersonal skills, will be beneficial. You should have the ability to analyze data, provide reports, and propose corrective actions. Prioritizing tasks, managing time efficiently, and keeping accurate records to ensure deadlines are met are key aspects of the role. As a Credit Control Officer, you should be a strong communicator comfortable with stakeholders at all levels. You should be able to solve problems, make decisions, and provide and receive constructive criticism. Empathy with colleagues, customers, and other stakeholders is important, along with maintaining high standards of conduct, confidentiality, and ethical behavior in all aspects of the role. Having a proactive attitude toward identifying opportunities for improvement, adapting to changing circumstances, and maintaining a positive outlook and composure will be valuable. An appreciation for diversity and the ability to interact respectfully with individuals from various cultural backgrounds is essential to ensure inclusivity in communication and support. A flexible approach to working hours is required for this role. Please note that this job description is provided as a guide to the role and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children, and recruitment checks are undertaken in accordance with their policies.,
Oxford International Education Services Designation : Finance Associate - Mumbai Experience : 3 yrs - 10 yrs Qualification : Candidate must be Bcom / MCom / MBA/ CA Intermediate (CA Dropouts only) . Candidates who are currently studying please do not apply. Location - Candidate must be in Mumbai and need to travel to office based near Sakinaka Responsibility : Candidate must be Bcom / MCom / MBA/ CA Intermediate (CA Dropouts only) . Candidates who are currently studying please do not apply. Candidate must have experience in below: TDS, GST, Income Tax working, filing and its reconciliation. Accounts closing Balance sheet Finalization Statutory & Tax audit closures Revenue Booking & Reconciliation Asset Records & Accounting Normal Accounting Standard's Tally Software Vendors & statutory payments ROC compliances Office timing : 11am to 8pm Employees having above experience only apply. Salary Negotiable based on overall experience. Employees willing to travel to Chandivali (Andheri) Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Health insurance Provident Fund Experience: Account analysis: 5 years (Preferred) Work Location: In person
Job description Company Name: Oxford International Education Services Designation: Finance Associate (Work from Office) Responsibility: The Finance Assistant will be led to finance of the India based education services division of Oxford International during a period of ambitious growth, taking of financial reporting, including preparation of monthly accounts (P&L, BS CF and KPIs). Candidate must have experience in below: TDS, GST, Income Tax working, filing and its reconciliation. Accounts closing Balance sheet Finalization Mail Drafting Statutory & Tax audit closures Revenue Booking & Reconciliation Asset Records & Accounting Normal Accounting Standard's Tally Software Vendors & statutory payments ROC compliances Account Payable/Receivable Office timing: 11am to 8pm. Experience-3-4 years. Location: Andheri (Chandivali) Qualification: CA Intern Drop out/Graduate Job Type: Full-time Job Type: Full-time Pay: ₹20,000.00 - ₹50,000.00 per month Work Location: In person
Role Overview: We are seeking a detail-oriented and proactive IT Support Executive to join our Mumbai Division’s IT & Infrastructure team. This individual will serve as the first line of support for all employee IT issues, with a strong focus on timely troubleshooting, user coordination, and complete asset lifecycle management. While the broader team operates in a remote-first environment, this role is strictly on-site and critical to ensuring smooth day-to-day operations. This position involves direct interaction with employees across all functions, coordination with external IT vendors for escalations, and hands-on oversight of our asset inventory and logistical workflows. The ideal candidate is responsive, well-organized, tech-savvy, and capable of owning operational responsibilities with a sense of accountability. Key Responsibilities End-User Support & Troubleshooting Monitor and respond promptly to IT support requests raised via the IT support mailbox. Coordinate directly with employees via Teams calls or remote access tools to troubleshoot and resolve hardware, software, and connectivity issues. Provide first-level support for routine issues and escalate more complex problems to the appropriate third-party support teams when needed. Track, document, and close support tickets in a timely and structured manner. In cases where issues cannot be resolved remotely and the root cause remains unidentified; the IT Support Executive will be required to conduct an on-site visit to the employee’s residence for further diagnosis and resolution. Such visits will be coordinated under the guidance of the IT & Infrastructure Lead and documented appropriately as part of the support workflow. Asset Management Maintain an up-to-date asset inventory database, tracking device assignment, condition, and availability. Manage the end-to-end asset assignment and recovery process during onboarding and offboarding. Categorize and maintain logs of active, spare, and scrapped devices with proper tagging and documentation. Ensure accurate records are maintained for asset audits and take ownership of discrepancies if any arise. Liaise with logistics vendors to arrange timely pickup and delivery of IT equipment as per operational needs. Vendor & Interdepartmental Coordination Act as a liaison between the internal team and third-party IT vendors for escalated issues. Coordinate closely with vendors to ensure timely resolution of support cases outside the internal support scope. Support internal coordination with the Finance team by preparing and submitting reimbursement vouchers, vendor invoices, and logistics-related expense documentation. Compliance & Documentation Ensure proper documentation is maintained for every asset movement, user assignment, and IT support resolution. Follow established data management practices and tools as directed by the Department. Uphold internal IT policies and report any irregularities in device handling or data discrepancies. Required Skills & Experience 1–3 years of hands-on experience in IT support or desktop support roles, preferably in a user-facing capacity. Strong troubleshooting capabilities within Windows-based environments, including both hardware and software issues. Comprehensive working knowledge of the Microsoft 365 suite, including but not limited to: Ø Outlook and Exchange Online Ø Microsoft Teams Ø SharePoint (permissions, file access, basic site usage) Ø OneDrive Ø Word, Excel, PowerPoint (including file recovery, version issues, and general support queries) Familiarity with remote access and control tools to provide effective virtual support. Experience with maintaining IT asset inventories, using Excel or asset management platforms. Capable of preparing structured documentation, reports, or finance support documentation (e.g., vouchers, invoice summaries). Excellent interpersonal, verbal, and written communication skills; able to liaise confidently with both end users and vendors. Self-driven, dependable, and able to manage day-to-day operations under minimal supervision. Work Environment This is an on-site role based in our Mumbai office. The role involves occasional coordination with logistics personnel for hardware movements. Must be comfortable with multitasking and working in a fast-paced, remote-first operational setup. Accountability The IT Support Executive will be held accountable for: Accurate maintenance of asset records. Timely resolution and closure of support tickets. Proper handling and documentation of all asset dispatch and return processes. Ensuring compliance with internal IT protocols and escalation procedures. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Role Overview: We are seeking a detail-oriented and proactive IT Support Executive to join our Mumbai Division’s IT & Infrastructure team. This individual will serve as the first line of support for all employee IT issues, with a strong focus on timely troubleshooting, user coordination, and complete asset lifecycle management. While the broader team operates in a remote-first environment, this role is strictly on-site and critical to ensuring smooth day-to-day operations. This position involves direct interaction with employees across all functions, coordination with external IT vendors for escalations, and hands-on oversight of our asset inventory and logistical workflows. The ideal candidate is responsive, well-organized, tech-savvy, and capable of owning operational responsibilities with a sense of accountability. Key Responsibilities End-User Support & Troubleshooting Monitor and respond promptly to IT support requests raised via the IT support mailbox. Coordinate directly with employees via Teams calls or remote access tools to troubleshoot and resolve hardware, software, and connectivity issues. Provide first-level support for routine issues and escalate more complex problems to the appropriate third-party support teams when needed. Track, document, and close support tickets in a timely and structured manner. In cases where issues cannot be resolved remotely and the root cause remains unidentified; the IT Support Executive will be required to conduct an on-site visit to the employee’s residence for further diagnosis and resolution. Such visits will be coordinated under the guidance of the IT & Infrastructure Lead and documented appropriately as part of the support workflow. Asset Management Maintain an up-to-date asset inventory database, tracking device assignment, condition, and availability. Manage the end-to-end asset assignment and recovery process during onboarding and offboarding. Categorize and maintain logs of active, spare, and scrapped devices with proper tagging and documentation. Ensure accurate records are maintained for asset audits and take ownership of discrepancies if any arise. Liaise with logistics vendors to arrange timely pickup and delivery of IT equipment as per operational needs. Vendor & Interdepartmental Coordination Act as a liaison between the internal team and third-party IT vendors for escalated issues. Coordinate closely with vendors to ensure timely resolution of support cases outside the internal support scope. Support internal coordination with the Finance team by preparing and submitting reimbursement vouchers, vendor invoices, and logistics-related expense documentation. Compliance & Documentation Ensure proper documentation is maintained for every asset movement, user assignment, and IT support resolution. Follow established data management practices and tools as directed by the Department. Uphold internal IT policies and report any irregularities in device handling or data discrepancies. Required Skills & Experience 1 years of hands-on experience in IT support or desktop support roles, preferably in a user-facing capacity. Strong troubleshooting capabilities within Windows-based environments, including both hardware and software issues. Comprehensive working knowledge of the Microsoft 365 suite, including but not limited to: Ø Outlook and Exchange Online Ø Microsoft Teams Ø SharePoint (permissions, file access, basic site usage) Ø OneDrive Ø Word, Excel, PowerPoint (including file recovery, version issues, and general support queries) Familiarity with remote access and control tools to provide effective virtual support. Experience with maintaining IT asset inventories, using Excel or asset management platforms. Capable of preparing structured documentation, reports, or finance support documentation (e.g., vouchers, invoice summaries). Excellent interpersonal, verbal, and written communication skills; able to liaise confidently with both end users and vendors. Self-driven, dependable, and able to manage day-to-day operations under minimal supervision. Work Environment This is an on-site role based in our Mumbai office. The role involves occasional coordination with logistics personnel for hardware movements. Must be comfortable with multitasking and working in a fast-paced, remote-first operational setup. Accountability The IT Support Executive will be held accountable for: Accurate maintenance of asset records. Timely resolution and closure of support tickets. Proper handling and documentation of all asset dispatch and return processes. Ensuring compliance with internal IT protocols and escalation procedures. Experience: 1 year Location: Mumbai Salary: 15000-25000 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Role Overview: We are seeking a detail-oriented and proactive IT Support Executive to join our Mumbai Division’s IT & Infrastructure team. This individual will serve as the first line of support for all employee IT issues, with a strong focus on timely troubleshooting, user coordination, and complete asset lifecycle management. While the broader team operates in a remote-first environment, this role is strictly on-site and critical to ensuring smooth day-to-day operations. This position involves direct interaction with employees across all functions, coordination with external IT vendors for escalations, and hands-on oversight of our asset inventory and logistical workflows. The ideal candidate is responsive, well-organized, tech-savvy, and capable of owning operational responsibilities with a sense of accountability. Key Responsibilities End-User Support & Troubleshooting Monitor and respond promptly to IT support requests raised via the IT support mailbox. Coordinate directly with employees via Teams calls or remote access tools to troubleshoot and resolve hardware, software, and connectivity issues. Provide first-level support for routine issues and escalate more complex problems to the appropriate third-party support teams when needed. Track, document, and close support tickets in a timely and structured manner. In cases where issues cannot be resolved remotely and the root cause remains unidentified; the IT Support Executive will be required to conduct an on-site visit to the employee’s residence for further diagnosis and resolution. Such visits will be coordinated under the guidance of the IT & Infrastructure Lead and documented appropriately as part of the support workflow. Asset Management Maintain an up-to-date asset inventory database, tracking device assignment, condition, and availability. Manage the end-to-end asset assignment and recovery process during onboarding and offboarding. Categorize and maintain logs of active, spare, and scrapped devices with proper tagging and documentation. Ensure accurate records are maintained for asset audits and take ownership of discrepancies if any arise. Liaise with logistics vendors to arrange timely pickup and delivery of IT equipment as per operational needs. Vendor & Interdepartmental Coordination Act as a liaison between the internal team and third-party IT vendors for escalated issues. Coordinate closely with vendors to ensure timely resolution of support cases outside the internal support scope. Support internal coordination with the Finance team by preparing and submitting reimbursement vouchers, vendor invoices, and logistics-related expense documentation. Compliance & Documentation Ensure proper documentation is maintained for every asset movement, user assignment, and IT support resolution. Follow established data management practices and tools as directed by the Department. Uphold internal IT policies and report any irregularities in device handling or data discrepancies. Required Skills & Experience 1 years of hands-on experience in IT support or desktop support roles, preferably in a user-facing capacity. Strong troubleshooting capabilities within Windows-based environments, including both hardware and software issues. Comprehensive working knowledge of the Microsoft 365 suite, including but not limited to: Ø Outlook and Exchange Online Ø Microsoft Teams Ø SharePoint (permissions, file access, basic site usage) Ø OneDrive Ø Word, Excel, PowerPoint (including file recovery, version issues, and general support queries) Familiarity with remote access and control tools to provide effective virtual support. Experience with maintaining IT asset inventories, using Excel or asset management platforms. Capable of preparing structured documentation, reports, or finance support documentation (e.g., vouchers, invoice summaries). Excellent interpersonal, verbal, and written communication skills; able to liaise confidently with both end users and vendors. Self-driven, dependable, and able to manage day-to-day operations under minimal supervision. Work Environment This is an on-site role based in our Mumbai office. The role involves occasional coordination with logistics personnel for hardware movements. Must be comfortable with multitasking and working in a fast-paced, remote-first operational setup. Accountability The IT Support Executive will be held accountable for: Accurate maintenance of asset records. Timely resolution and closure of support tickets. Proper handling and documentation of all asset dispatch and return processes. Ensuring compliance with internal IT protocols and escalation procedures. Experience: 1 year Location: Mumbai Salary: 15000-25000 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Job description Act as the sole strategic lead for Recruitment in India, deputizing for the Managing Director on all matters related to India recruitment when required. Independently own and drive the recruitment strategy for India and retaining full accountability for execution and outcomes. Develop and implement country sales and account plans autonomously, while aligning with high level business objectives. Take full ownership of agent relationships across the region and ensure delivery of student recruitment results in line with or above targets, without reliance on collaborative partners for delivery. Identify and capitalize on partner growth opportunities, building and maintaining direct, in-depth relationships with agents and stakeholders across the region. Be solely responsible for student recruitment from designated regions within India, ensuring individual accountability for meeting targets, without reliance on team-based or shared targets. Operate with agility in competitive markets, managing your pipeline proactively and independently resolving admissions-related issues to maintain momentum and performance. Develop and maintain market-leading strategic relationships with agents to drive individual performance and contribute to national recruitment growth. While coordinating with other departments for resource support, retain primary accountability for executing market-specific activity plans and ensuring timely execution of all marketing efforts that support your recruitment goals. Strategically coordinate with the University, students, and cross-functional teams to drive enrolment and meet targets. Work with Conversion team colleagues to ensure campaigns support your personal conversion goals, taking initiative to suggest enhancements or adjustments. Fully understand and represent Oxford International’s brand and offerings and leverage this knowledge independently to influence and convert prospective students and stakeholders. Stay fully compliant with admissions policies and procedures, integrating them into all recruitment activities with no compromise on quality or integrity. Proactively identify and implement improvements in systems and processes to consistently drive growth, enhance customer experience, and contribute to overall business performance. Attend recruitment events, independently advising and counselling student enquirers/applicants, ensuring personal accountability for outcomes. Support relationship management with overseas partners and take direct ownership of target delivery through proactive liaison with international representatives and training of agents where required. Produce and circulate detailed reports from market visits, ensuring all relevant insights are captured and communicated to inform institutional strategy and product development. While occasional knowledge sharing with colleagues may be required, your recruitment targets and activity outcomes remain solely your responsibility. Perform any other duties deemed reasonable within the scope of the role, provided they align with your primary responsibility for owning and delivering recruitment targets for India. Requirements: B2B or Channel Sales experience preferred Excellent understanding of sales and marketing Excellent knowledge of the region and its market trends Experience of producing sales reports. Experience: 2-6 years (Overseas Education Sector only) Job Type: Full-time Pay: ₹30,000.00 - ₹90,000.00 per month Work Location: In person
Job description Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ Job Role: Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Experience: 1-2 years Customer Support Location: Candidate should be from Mumbai only. (Hybrid) Job Type: Full-time Job Type: Full-time Pay: ₹15,000.00 - ₹28,000.00 per month Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Required) Work Location: In person
Job description Please find below the Job description and company details. We are looking for candidates with customer service experience and interacted with customers. Candidate must have good command over English. Company website: https://www.oxfordinternational.com/ Job Role: Student applications are responded to in line with defined service level agreements. Applications are assessed accurately and in accordance with the latest admissions requirements. Agents, students and regional teams are updated and kept abreast of developments at all times. Student interviews are carried out, recorded and communicated accurately. Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved. Self-driven with an ability to organise one's own workload and multitask. Ability to work under pressure and meet deadlines. Ability to take ownership, solve problem and make quick yet responsible decisions. Experience: 1-2 years Customer Support Location: Candidate should be from Mumbai only. (Hybrid) Job Type: Full-time Job Type: Full-time Pay: ₹15,000.00 - ₹28,000.00 per month Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Required) Work Location: In person
As a Client Support Officer at Oxford International in Powai, Mumbai, your role is crucial in providing exceptional support to international students throughout the application process. Your main responsibility will be to ensure a seamless and personalized experience for the students. You will be processing student applications in a timely and accurate manner, adhering to defined service level agreements and assessing applications according to the latest admissions requirements. It is essential to maintain open communication with line managers and develop a detailed understanding of university regulations and procedures to provide accurate information to students. Collaboration with line managers to enhance the student experience, identify areas for improvement, and implement initiatives will be a key aspect of your role. By excelling in this position, you will significantly contribute to the success of international students and the achievement of business objectives. Key responsibilities include responding to student applications within defined service level agreements, conducting accurate assessments, building sustainable relationships within the team, meticulous checks in the assessment process, updating records/data accurately, and working efficiently under pressure to meet deadlines. To excel in this role, you should have a Higher Secondary Certificate (HSC) or Graduation qualification, exceptional communication skills, flexibility towards duties, ability to work effectively under tight deadlines, excellent attention to detail, strong organizational and problem-solving skills, and the willingness to undertake personal development for effective performance. Personal attributes such as a positive attitude, collaborative approach, flexibility, problem-solving mindset, and providing exceptional support and service are highly valued. You should also be willing to work out of hours during peak periods and have a warm and welcoming personality to create a positive work environment. Additionally, a flexible approach to working hours and locations, including potential travel locally, nationally, or overseas as required, is necessary. Please note that this job description serves as a guide to the role and may be subject to periodic revision as per the organization's needs. Oxford International is dedicated to safeguarding and promoting the welfare of children, and recruitment checks are conducted in accordance with the Recruitment and Selection policy.,