Client Support Officer

As a Client Support Officer at Oxford International in Powai, Mumbai, your role is crucial in providing exceptional support to international students throughout the application process. Your main responsibility will be to ensure a seamless and personalized experience for the students. You will be processing student applications in a timely and accurate manner, adhering to defined service level agreements and assessing applications according to the latest admissions requirements. It is essential to maintain open communication with line managers and develop a detailed understanding of university regulations and procedures to provide accurate information to students. Collaboration with line managers to enhance the student experience, identify areas for improvement, and implement initiatives will be a key aspect of your role. By excelling in this position, you will significantly contribute to the success of international students and the achievement of business objectives. Key responsibilities include responding to student applications within defined service level agreements, conducting accurate assessments, building sustainable relationships within the team, meticulous checks in the assessment process, updating records/data accurately, and working efficiently under pressure to meet deadlines. To excel in this role, you should have a Higher Secondary Certificate (HSC) or Graduation qualification, exceptional communication skills, flexibility towards duties, ability to work effectively under tight deadlines, excellent attention to detail, strong organizational and problem-solving skills, and the willingness to undertake personal development for effective performance. Personal attributes such as a positive attitude, collaborative approach, flexibility, problem-solving mindset, and providing exceptional support and service are highly valued. You should also be willing to work out of hours during peak periods and have a warm and welcoming personality to create a positive work environment. Additionally, a flexible approach to working hours and locations, including potential travel locally, nationally, or overseas as required, is necessary. Please note that this job description serves as a guide to the role and may be subject to periodic revision as per the organization's needs. Oxford International is dedicated to safeguarding and promoting the welfare of children, and recruitment checks are conducted in accordance with the Recruitment and Selection policy.,