Client Support Officer

Client Support Associate

Key Responsibilities:

• Troubleshoot and resolve client issues effectively, ensuring first-call resolution whenever possible.
• Provide responsive support via calls, chats, and emails to clients and internal teams.
• Maintain updated knowledge of products, services, and company policies.
• Collaborate with Sales teams to support client retention and satisfaction.
• Ensure accurate documentation and oversee issues until closure.
• Adapt to evolving responsibilities and assist in additional departmental projects when required.

What We Expect You To Have:

• Qualification:
• Higher Secondary (10+2 diploma) with 3 years’ experience in a related field; OR
• Any Graduate degree with 1 year of experience.
• Strong computer literacy: Microsoft Office, Outlook, and internet-based tools.
• Excellent oral and written communication skills (English).
• Ability to multi-task (calls, chats, emails) in a fast-paced environment.
• High attention to detail and professional demeanor with ownership of every interaction.
• Flexibility in working hours (mandatory).
• Team player mindset with collaborative problem-solving skills.

What We Offer:

• Transportation allowance
• Canteen subsidy
• Night shift allowance (as per process)
• Schedule attendance bonus
• Health Insurance coverage
• Tuition reimbursement programs
• Incentive components (campaign-wise)
• Work-life balance initiatives
• Rewards & Recognition opportunities
• Internal movement & career growth via IJP

Job Types: Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you fluent in English?
• What's your Highest Education Qualification?
• Are you Located in Vadodara, Gujarat?
• Are you comfortable to work in Rotational shifts?
• How many years of total experience you have in same field?

Work Location: In person