Client Support Associate

As a Client Support Associate within our Operations department, you will play a crucial role in providing exceptional customer service to our clients at Autotrader. Your primary responsibility will be to troubleshoot and resolve issues faced by clients, ensuring a high level of customer satisfaction. You will need to possess excellent communication skills, both oral and written, as you engage with clients over the phone and email. Your day-to-day tasks will involve listening attentively to client concerns, offering solutions, and educating them on how to prevent similar issues in the future. You will be expected to maintain a strong understanding of Autotrader's products and services, adhering to all organizational policies and guidelines. Additionally, you will collaborate with internal teams such as Sales to address client issues effectively, thereby contributing to client retention. To excel in this role, you should have a high secondary diploma with 3 years of relevant experience or a graduate degree in any stream with 1 year of experience. Proficiency in Microsoft Office and other internet-based tools is essential, along with a keen eye for detail and strong problem-solving skills. Flexibility in working hours is a requirement, as you may need to adapt to changing responsibilities within the evolving department and company. As part of a collaborative team, you will be expected to handle multiple client interactions simultaneously, demonstrating your ability to provide efficient and effective solutions. Your professionalism and dedication to customer service will be key in ensuring that every client interaction results in a positive experience with Autotrader. In return for your contributions, we offer a range of benefits such as transportation allowance, health insurance, tuition reimbursement, and opportunities for internal career advancement through our Internal Job Posting (IJP) program. We also prioritize work-life balance initiatives, rewards, and recognition to support your overall well-being and professional growth. If you are looking for a dynamic role where you can make a difference in client support while working in a supportive team environment, we invite you to join us as a Client Support Associate at Autotrader.,