Client Support Associate

As a Client Support Associate, your primary responsibility will be to provide ticket query support to our clients. You will play a crucial role in ensuring that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to maintain consistency and efficiency in operations. Your essential duties and responsibilities will include: - Answering general queries from internal clients, including monitoring inquiries. - Performing data entry, gathering required details, and managing processes based on SOP. - Conducting daily audits of tickets to ensure the correct support is applied, collaborating with others for information verification. - Updating designated points of contact (POC) with accurate information. - Processing tickets while ensuring compliance with Graebel data integrity standards and client SOP. - Performing any other related duties as required or assigned. In terms of required skills, you should possess: - Analytical ability and problem-solving skills in moderately structured scenarios. - Planning skills with considerable responsibility for general assignments and occasional assistance in planning work for others. - Decision-making capabilities involving both minor and major importance decisions that may impact the work operations of other employees and clientele to a moderate degree. - Communication skills to effectively read, write, speak, and understand various documents and information for basic communication and professional interactions. - Mathematical skills to calculate figures, amounts, and apply mathematical concepts in practical situations. - Critical thinking skills to carry out instructions and address routine problems effectively. Experience in the following areas will be beneficial: - Use of machines, equipment, and computers, including desktop/laptop computers, software, and other machinery. - Proficiency in software skills such as 10-Key, accounting, spreadsheet, and word processing/typing. - Physical activities involving walking, sitting, using hands, reaching, and occasional lifting of varying weights. - Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Overall, your role as a Client Support Associate will be instrumental in providing efficient and accurate ticket query support to clients while upholding Graebel's standards and ensuring operational consistency.,