Client Support Supervisor Graebel Companies Inc.

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Client Support Supervisor, you will be responsible for providing operational support and guidance to ensure that the relocation team has all the necessary tools to deliver superior customer service according to standard operating procedures (SOP). Your duties include developing and maintaining effective working relationships with corporate client contacts, other Graebel business units, operational and shared services support teams, and Graebel partners/vendors. Additionally, you will serve as a leader for the team. Your essential duties and responsibilities will involve hiring, training, mentoring, and performance management of the service delivery team. You will conduct team meetings, performance reviews, caseload reviews, and ensure the overall development and performance improvement of all team members. As the main point of contact for escalations and day-to-day issue resolutions, you will resolve problems and manage service recoveries. You will develop and monitor all necessary action plans to ensure that service level requirements are met and operational processes are continually improved. To ensure client retention, you will provide a high level of service and maintain highly effective relationships with the Client. You will adhere to established processes and continuously monitor the health of each assigned Client. Managing data integrity and accuracy of all client reporting will be crucial, along with maintaining consistent data entry standards and processes by team members. You will also support the implementation of process refinements and Operational Excellence initiatives, actively bringing new ideas for process improvement, increasing associate job satisfaction, and industry innovation. Encouraging open and professionally respectable communication among the team, suppliers, Graebel Leadership, and other business units will be a key part of your role. In terms of required skills, you should possess analytical ability and problem-solving skills to handle moderately structured activities using procedures with only general supervision. Your planning skills should demonstrate considerable responsibility in planning time, method, manner, and sequence of work performance. Decision-making will involve both minor and major importance, affecting work operations of other employees and clientele to a moderate degree. You will receive supervision under direction, where you plan and arrange your own work, referring only unusual cases to your supervisor. Your communication skills should include the ability to read and write simple sentences for basic communication, as well as effectively communicate information and respond to questions in various situations. Mathematical skills will be necessary to calculate figures and amounts, apply concepts to practical situations, and deal with routine problems. Lastly, your critical thinking skills should enable you to carry out instructions and handle problems involving known variables in routine situations. In terms of required experience, you should be familiar with the regular use of complex machines and equipment, including desktop/laptop computers, software, and production machines. Proficiency in software applications such as 10-Key, accounting, spreadsheets, and word processing/typing is essential. Additionally, physical activities may include walking, sitting, using hands, reaching, and occasionally lifting or moving various weights. Specific vision abilities required include close vision, distance vision, color vision, and depth perception.,

Posted 3 days ago

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