Client Support Associate

You will be required to reside in Navi Mumbai for the role of New Client set-ups of HRMS Software. Your responsibilities will include: - Helping clients with the complete set-up of the HRMS software - Handling client service or support related incoming requests - Responding to and resolving complex client issues through incident recognition, research, isolation, resolution, escalation, and follow-up - Researching and resolving each client interaction to their utmost satisfaction - Resolving incidents and fulfilling client requirements - Capturing client information and problem-solving processes such as decisions made, actions involved, and final resolution - Handling client engagement document control and executing filing system policies - Managing databases and executing reports to track and support implementation and overseeing compliance initiatives - Engaging in continuous performance evaluation and training projects Qualifications Required: - 1-3 years of experience - Qualification in BMS/BBA/MBA/MMS - Client support experience with excellent communication skills The salary offered for this position ranges from 25k to 30k per month, and the work location is in Airoli, Mindspace East. The work schedule is from Monday to Friday, with one Saturday working in a month. **Benefits:** - Health insurance - Paid sick time - Provident Fund **Schedule:** - Day shift - Monday to Friday **Education:** - Bachelor's (Preferred) **Experience:** - Customer support: 3 years (Preferred) **Location:** - Navi Mumbai, Maharashtra (Required) **Work Location:** In person **Application Deadline:** 03/06/2025 You will be required to reside in Navi Mumbai for the role of New Client set-ups of HRMS Software. Your responsibilities will include: - Helping clients with the complete set-up of the HRMS software - Handling client service or support related incoming requests - Responding to and resolving complex client issues through incident recognition, research, isolation, resolution, escalation, and follow-up - Researching and resolving each client interaction to their utmost satisfaction - Resolving incidents and fulfilling client requirements - Capturing client information and problem-solving processes such as decisions made, actions involved, and final resolution - Handling client engagement document control and executing filing system policies - Managing databases and executing reports to track and support implementation and overseeing compliance initiatives - Engaging in continuous performance evaluation and training projects Qualifications Required: - 1-3 years of experience - Qualification in BMS/BBA/MBA/MMS - Client support experience with excellent communication skills The salary offered for this position ranges from 25k to 30k per month, and the work location is in Airoli, Mindspace East. The work schedule is from Monday to Friday, with one Saturday working in a month. **Benefits:** - Health insurance - Paid sick time - Provident Fund **Schedule:** - Day shift - Monday to Friday **Education:** - Bachelor's (Preferred) **Experience:** - Customer support: 3 years (Preferred) **Location:** - Navi Mumbai, Maharashtra (Required) **Work Location:** In person **Application Deadline:** 03/06/2025