Client Success Specialist, Dedicated

Our Mission

As the world’s number 1 job site\*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

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Day to Day

As a Client Success Specialist on our Mid-Market Team, you will deliver high-quality, scalable support to a diverse range of clients. You will manage client needs promptly and accurately, providing personalized service through email and phone. This role involves cross-functional collaboration with Sales, Product, and Technical teams to ensure a seamless client experience with Indeed from the outset.
If you thrive in a fast-paced environment, enjoy solving complex problems at scale, and excel at transforming challenging situations into positive client interactions, this position is ideal for you.

Responsibilities

• Assist new clients with their account set-up. Including making suggestions as an industry specialist, thoroughly explaining Indeed products & services, and giving an overall great first impression (a few boolean searches go a long way!)
• Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. You will monitor and manage employer content & recruitment advertising campaigns including job management, display advertising, and profile branding to ensure consistent product performance and delivery.
• Be an enthusiastic Indeed product specialist to best optimize clients’ accounts and set them up for success. Use Indeed data and your expertise in the recommendations you make to clients about their hiring needs.
• Monitor account health using defined success metrics, proactively identifying trends and recommending adjustments to meet client hiring goals.
• Become adept on Indeed’s tools and technology, applying your knowledge to troubleshoot issues, guide integration workflows, and coach clients on maximizing their investment.
• Work with internal teams (Sales, Product, Operations, Aggregation, and Search Quality) to resolve issues, relay client feedback, and inform improvements in tools, processes, and customer experience.
• Deliver virtual demonstrations and performance presentations tailored to client needs, ensuring clarity and strategic alignment with their hiring goals.

Skills/Competencies

• 3+ years of experience in B2B, tech, customer support, account management, or related client-facing roles (including recruitment, staffing, HR tech, SaaS).
• Ability to context-switch, prioritize efficiently, and clarify ambiguity across various client types and needs.
• Demonstrated ability to learn quickly and work autonomously within tech platforms; fueled by curiosity to understand the "why" behind our actions.
• Exceptional communication, presentation, and problem-solving skills—you can interpret client needs and guide them toward value, even when they are unsure of what they require.

Salary Range Transparency

India 1,000,000 - 1,400,000 INR per year

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at +91 0080091 90627, or by email at accommodations@indeed.com. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Reference ID: 46035
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Benefits:

• Health insurance
• Paid time off
• Provident Fund

Compensation Package:

• Quarterly bonus

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• How did you learn about this job opportunity ?
• Are you presently employed with Indeed or a former Indeedian ?
• Could you elaborate more about your experience in Client Success with customers in the Mid market segment ?

Experience:

• Client Success: 3 years (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person