Client Servicing Specialist with a leading Fintech Client

Naukri E-hire

3 - 8 years

4 - 6 Lacs

Chennai

Posted:12 hours ago| Platform:

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Skills Required

International Calling Client Support Customer Support International Clients Query Management Client Servicing Inbound Calls Query Resolution International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Manage incoming queries from clients through various channels (email, phone, chat) in a timely and efficient manner.
Resolve client issues by providing accurate information, troubleshooting problems, and escalating complex cases when necessary.
Maintain accurate records of all interactions with clients using CRM software to ensure seamless communication.
Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Undergo training and gain technical skills for the tools / applications used.
Work LIVE jobs post training and meet operator benchmarks which will enable them to understand technical issue and communicate with Customer Service effectively.
Monitor incoming work using JMS Expeditor board.
Build and maintain a strong relationship with the Customer Service Teams, effectively being the face of Composition to the Customer Service teams and to our clients.
Good analytical and problem-solving skills should be able to articulate and coordinate with Team / Customer Service as necessary.
Contact Customer Service when copy clarification is needed.
Communicating ETAs to Customer Service and monitoring to ensure timely delivery.
Managing jobs through the process versus handing the jobs off Associate Service Delivery Coordinator retains accountability for successful completion of jobs.

Job Requirements :

3-8 years of experience in client servicing or similar role in the financial services industry.
Strong understanding of inbound process flowcharting principles for effective query resolution.
Excellent escalation management skills to handle high-pressure situations professionally.

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