Bachelor s degree in business administration or an industry-related field.
Proven experience working as a client servicing executive.
Proficiency in Microsoft Excel.
Working knowledge of Customer Relationship Management (CRM) software.
The ability to work efficiently under pressure.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.

Client Servicing Executive Responsibilities:

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Identifying ways to overcome clients initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable
billing issues.

Client Relationship Management:

Cultivate and maintain strong, long-term relationships with clients through regular communication and engagement.

Client Communication:

Serve as the main point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.

Account Management:

Oversee all aspects of client accounts, including order processing, contract management, billing, and ensuring on-time delivery of products or services.

Needs Assessment:

Understand client needs and objectives, and collaborate with internal teams to develop customized solutions to meet those needs effectively.

Problem Solving:

Proactively identify and resolve any issues or challenges that arise during the client relationship, ensuring client satisfaction and retention.

Feedback Management:

Gather feedback from clients and use it to improve products, services, and client servicing processes.

Collaboration:

Work closely with internal teams such as sales, marketing, and customer support to coordinate efforts and ensure a seamless client experience.

Reporting:

Maintain accurate records of client interactions, transactions, and feedback, and generate reports on client activity and satisfaction levels.

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Client Servicing Professionals