Client Servicing Executive/Team Lead

Job Description: As an Executive/Team Lead in CRM for Client Servicing based in Gurgaon, your primary responsibility will be to manage and retain top corporate clients in the region at L1 Level. You will be expected to handle queries from employees of large corporations and ensure timely resolution with effective coordination. Fulfilling SLAs and overseeing the timely submission of MIS reports to insurance companies and corporate clients will be crucial aspects of your role. Additionally, you will be required to supervise department functions such as Customer Care, Claims, Preauth, and related activities, including claims and cashless settlement processes. Key Responsibilities: - Manage and retain top corporate clients in the region at L1 Level - Handle queries from employees of large corporations and ensure timely resolution - Fulfill SLAs and oversee the timely submission of MIS reports to insurance companies and corporate clients - Supervise department functions such as Customer Care, Claims, Preauth, and related activities including claims and cashless settlement processes Qualifications Required: - 2-4 years of experience in customer service or client relationship roles within the health insurance or TPA industry - Strong verbal, written, presentation, and persuasive skills - Experience in developing and implementing strategies - Strong negotiation skills for creative problem-solving - Excellent analytical and problem-solving abilities,