Client Servicing Executive

Account Management - Client Servicing

Key Responsibilities:

• Act as the primary point of contact between the agency and assigned clients.
• Understand client goals, brand guidelines, and campaign requirements to effectively brief internal teams.
• Collaborate with internal departments (creative, strategy, media, digital, production) to ensure timely and quality execution of campaigns.
• Develop and maintain strong relationships with clients by consistently delivering exceptional service.
• Create project timelines, budgets, and status reports; ensure they are communicated and adhered to.
• Participate in ideation, brainstorming sessions, and strategic planning for client pitches and campaigns.
• Ensure all client feedback is communicated effectively and changes are implemented as required.
• Track performance metrics and prepare reports for campaign evaluations and insights.
• Identify opportunities for upselling and cross-selling services to existing clients.

Requirements:

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field.
• 1-3 years of relevant experience in client servicing/account management within an advertising or creative agency.
• Strong communication, organizational, and interpersonal skills.
• Ability to manage multiple projects under tight deadlines with strong attention to detail.
• A solution-driven mindset with a passion for client satisfaction.
• Proficiency in tools like Microsoft Office, Google Suite, and project management tools (e.g., Trello, Asana, Basecamp) is a plus.