Client Servicing Coordinator

Company Description

Kahani - by i2c Events is dedicated to creating unique and unforgettable love stories through impactful events. From classic fairy-tale weddings to modern celebrations, we bring your vision to life with carefully crafted themes. Our focus is on creating shareable experiences that are both beautiful and memorable, ensuring every detail is executed flawlessly. Let us help you tell #AapkiAnokhiKahani.

Job Purpose:

The Client Servicing Coordinator supports the Client Servicing Executive by providing creative suggestions, addressing client inquiries, and ensuring seamless client interactions.

Role & Responsibilities:

• Assist Client Servicing Executives in all client meetings.
• Take notes, document client information during meetings, and update records in company software/sheets.
• Handle all client queries and concerns efficiently.
• Provide relevant service information or refer clients to the appropriate department.
• Maintain an accurate Customer Relationship Management  database by entering and updating client details.
• Assist in developing presentations and quotations.
• Adhere to company policies and procedures while assisting customers.
• Ensure a positive customer experience.
• Continuously follow up on event execution as per the client’s vision.
• Communicate effectively with other departments and stakeholders.
• Maintain strong relationships with stakeholders.
• Strictly follow the Standard Operating Procedures set by the company for Client Servicing Executives.
• Report to top management.
• Undertake any additional tasks assigned by top management.

Knowledge, Training & Experience Required for the job:

Skills Required:

• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Effective communication skills
• Exceptional customer service skills
• Creative and aesthetic knowledge
• Technical proficiency
• Negotiation skills

Education:

• Graduation – BBA, B.Com, or equivalent.

Experience:

• Fresher or up to 1 year of experience.