Client Servicing Coordinator

1. JOB PURPOSE:

The Client Servicing Coordinator supports the Client Servicing Executive by providing creative suggestions, addressing client inquiries, and ensuring seamless client interactions.

2. ROLE AND RESPONSIBILITIES:

• Assist Client Servicing Executives in all client meetings.
• Take notes, document client information during meetings, and update records in company software/sheets.
• Handle all client queries and concerns efficiently.
• Provide relevant service information or refer clients to the appropriate department.
• Maintain an accurate Customer Relationship Management database by entering and updating client details.
• Assist in developing presentations and quotations.
• Adhere to company policies and procedures while assisting customers.
• Ensure a positive customer experience.
• Continuously follow up on event execution as per the client’s vision.
• Communicate effectively with other departments and stakeholders.
• Maintain strong relationships with stakeholders.
• Strictly follow the Standard Operating Procedures set by the company for Client Servicing Executives.
• Report to top management.
• Undertake any additional tasks assigned by top management.

3. KNOWLEDGE, TRAINING, AND EXPERIENCE REQUIRED FOR THE JOB:

Education: Graduation – BBA, B.Com, or equivalent. Experience: Fresher or up to 1 year of experience. Skills Required:

• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Effective communication skills
• Exceptional customer service skills
• Creative and aesthetic knowledge
• Technical proficiency
• Negotiation skills

Job Type: Full-time

Pay: ₹14,069.85 - ₹20,000.00 per month

Work Location: In person