Client Servicing and Administration

Job Description

Role & responsibilities Client Servicing and Administration: 1) Manage daily administrative tasks and organizing documents. 2) Supporting various departments and ensuring the smooth functioning of office administration. 3) Acting as a co-ordinator for smooth business operations. 4) Interacting with various clients on daily basis, responding to their needs and ensuring their satisfaction. 5) Responsible for Client co-ordination related to Orders via calls and emails. 6) Sending emails for every assigned task and escalating every issues to bring resolution in a timely manner. 7) Co-ordinate between clients and internal teams, factory teams to ensure client satisfaction and manage customer orders. 8) These roles can involve tasks like order processing, communication with clients related to drawings, and coordinating production and delivery schedules. 9) Maintaining open communication with clients to understand their needs, address inquiries, and ensure their satisfaction and managing all follow ups. 10) Coordinating with internal teams (like production, engineering, planning, sales) to meet client requirements and deadlines. 11) Acting as a point of contact between the client and the company, facilitating communication and resolving issues related to business orders. 12) Maintaining accurate records and data of client interactions, keeping a note of every work and progress, and preparing reports as needed. 13) Assisting and co-ordinating with the team members to ensure pending matters and issues are taken care of. 14) Maintaining organized client records, analysing previous records and coordinating with different departments to ensure that the requirements are delivered efficiently. 15) Taking every task with a responsibility and completing every challenges within the given timeframe. 16) Addressing client issues and concerns in a timely and effective manner to higher authority for timely action and resolution. Preferred candidate profile Total Experience: 3+Yrs in Client Co-ordination, Client Servicing and Administration role. Skills and qualifications: Excellent communication and interpersonal skills: Essential for building strong relationships with clients and internal teams; Fluent in English speaking and efficient in drafting emails will be highly preferred. Strong organizational skills: To manage multiple tasks effectively and efficiently. Industry: Experience in Manufacturing / Engineering / Relevant Industry will be an added advantage.