Client Services Executive

Company:

Location:

Experience:

Work Shift:

Qualification:

About WNS

WNS is a leading global Business Process Management (BPM) company delivering end-to-end operations support across customer experience, finance & accounting, analytics, and various industry-specific domains. At WNS Pune, we offer a collaborative, professional, and growth-focused work culture.

About the Role

Client Services Executive

Key Responsibilities

• Act as the main point of contact for assigned clients, including

  international clients

  .
• Build and maintain strong, long-term client relationships.
• Understand client expectations and ensure timely resolution of issues.
• Coordinate with internal teams to ensure accurate and timely service delivery.
• Track client satisfaction and share periodic performance reports.
• Prepare documentation, client updates, and activity reports.
• Identify scope for improvements and value additions.

Required Skills & Competencies

• Excellent verbal and written communication skills

  .
• Strong interpersonal skills with the ability to interact with

  international clients

  confidently.
• Customer-focused and professional approach to client management.
• Ability to multitask and manage multiple client accounts.
• Good analytical and problem-solving skills.
• Proficiency in MS Office applications.
• Preference for candidates from

  Hotel Management

  background.

Eligibility Criteria

• Graduate from any discipline (Hotel Management preferred).
• Minimum

  1+ years

  of experience in client servicing, customer management, or international client handling.
• Must be comfortable working in a

  Day Shift

  at the

  Pune

  location.

What WNS Offers

• Strong learning and career development opportunities.
• Supportive and inclusive workplace culture.
• Opportunity to work directly with global clients.
• Competitive salary with performance-based benefits.

Contact for Application

HR Anjali -