Job
Description
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Job TitleClient Service Manager, AS
LocationMumbai, India
Role Description
About Deutsche Bank
Positive Impact. Its what drives us. More than a claim, this describes the way we do business.Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our peopleagile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As youll discover, our culture supports this.Diverse, international and shaped by a variety of different perspectives, were driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
Corporate Bank
At the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.
What well offer you
100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationAccident and Term life Insurance
Your key responsibilities
Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, payment investigations, sanctions case handling, fund release, static updations, account confirmations, tax payments, proof of payments, GIRO/MEPS payments, BACS recall of funds, FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, etc.Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelinesLiaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clientsManage client queries for countries centrally supported from IndiaCoordinates and aligns closely with offshore teamsProvides support for self-service apps for Corporate clients, where possibleWork closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation & relationshipPrepares and provides MIS reports where requiredContributes to Continuous Improvement activities leading to operational efficiencies.Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queriesManage administrative tasks for the teamTake on responsibilities as the dedicated Service Manager for clientsManage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documentsEngage with stakeholders for Compliance and Audit requirementsConduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints
Your skills and experience
Graduate/Post graduate with 6-12 years in servicing corporate clients or in a financial institution in a client facing role.Basic analytical skills, ability to exercise flexibility with regards to production problem solvingExcellent communication skills, fluent in English and preferably local languageExcellent team worker, able to work in virtual global teams and a matrix organizationAbility to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offeringDriven and motivated to work under tight timelinesExtremely diligent and hardworking to efficiently manage deadlinesOpen minded, able to share information, transfer knowledge and expertise to team membersStrong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objectiveExperience in electronic banking support is an advantageExcellent skills in using MS Office Power point and Excel
How well support you
