Client Service Executive

Job Description

Job Title: Client Service Executive Job Summary: We are seeking a dynamic and detail-oriented Client Service Executive with a strong background in B2B and PTL (Part Truck Load) operations. The ideal candidate will serve as the primary point of contact for clients, ensuring top-tier service delivery, proactive follow-ups, and efficient resolution of escalations. Key Responsibilities: 1. B2B Expertise: Develop and maintain strong relationships with business clients to ensure satisfaction and repeat business. 2. PTL Experience: Oversee and manage operations for PTL shipments, ensuring timely and cost efficient delivery. 3. Customer SPOC (Single Point of Contact): Act as the designated SPOC for clients, handling all communication and ensuring seamless client interaction. 4. Appointment Delivery & Modern Trade Business: Manage appointment deliveries and coordinate with stakeholders in modern trade businesses to ensure smooth operations. 5. MIS Reporting: Prepare and analyze MIS reports to monitor service metrics, identify trends, and provide actionable insights to stakeholders. 6. Service Review Metrics: Regularly review service metrics to maintain high standards of delivery and client satisfaction. 7. Service Escalations & Client Queries: Address and resolve service escalations promptly. Handle client queries with proactive follow-ups to ensure issues are resolved efficiently and in a timely manner. Skills and Qualifications: • Proven experience in B2B and PTL operations. • Excellent communication and interpersonal skills. • Proficiency in MIS reporting and analytics tools. • Ability to manage service metrics and escalate issues effectively. • Strong organizational and multitasking abilities. • Experience in handling modern trade businesses and appointment deliveries is a plus. Preferred Candidate: • Industry exposure: Previous experience with PTL clients is highly desirable. Why Join Us: • A chance to work in a dynamic and growing team environment. • Opportunity to build lasting client relationships and drive operational excellence