Job Title: Client Service Executive Job Summary: We are seeking a dynamic and detail-oriented Client Service Executive with a strong background in B2B and PTL (Part Truck Load) operations. The ideal candidate will serve as the primary point of contact for clients, ensuring top-tier service delivery, proactive follow-ups, and efficient resolution of escalations. Key Responsibilities: 1. B2B Expertise: Develop and maintain strong relationships with business clients to ensure satisfaction and repeat business. 2. PTL Experience: Oversee and manage operations for PTL shipments, ensuring timely and cost efficient delivery. 3. Customer SPOC (Single Point of Contact): Act as the designated SPOC for clients, handling all communication and ensuring seamless client interaction. 4. Appointment Delivery & Modern Trade Business: Manage appointment deliveries and coordinate with stakeholders in modern trade businesses to ensure smooth operations. 5. MIS Reporting: Prepare and analyze MIS reports to monitor service metrics, identify trends, and provide actionable insights to stakeholders. 6. Service Review Metrics: Regularly review service metrics to maintain high standards of delivery and client satisfaction. 7. Service Escalations & Client Queries: Address and resolve service escalations promptly. Handle client queries with proactive follow-ups to ensure issues are resolved efficiently and in a timely manner. Skills and Qualifications: • Proven experience in B2B and PTL operations. • Excellent communication and interpersonal skills. • Proficiency in MIS reporting and analytics tools. • Ability to manage service metrics and escalate issues effectively. • Strong organizational and multitasking abilities. • Experience in handling modern trade businesses and appointment deliveries is a plus. Preferred Candidate: • Industry exposure: Previous experience with PTL clients is highly desirable. Why Join Us: • A chance to work in a dynamic and growing team environment. • Opportunity to build lasting client relationships and drive operational excellence
Sales Experience in Logistics company will be mandatory. People presently working in Bangalore will be given preferance only. Role & responsibilities Develop and execute a city-specific business development and sales plan in coordination with the Regional Sales Manager. Identify and approach at least 10 new potential customers every month to promote XP Indias PTL services. Present and pitch XP Indias value proposition a robust blend of technology, service efficiency, and competitive pricing . Benchmark pricing against market standards to ensure relevance and competitiveness. Negotiate and finalize contracts with clients; ensure seamless onboarding onto the XP tech platform. Collaborate with internal departments such as Service Delivery, Finance, Tech, and Leadership to ensure high-quality service and delivery. Monitor market trends and customer feedback to refine strategy and enhance customer experience. Preferred candidate profile Proven experience in Express Part Load Sales (PTL) logistics or related transport sales is mandatory . Strong network and knowledge of local and regional logistics markets. Excellent negotiation and communication skills. High energy, entrepreneurial mindset, and a strong desire to grow within a fast-paced environment. Ability to work independently and in cross-functional teams. Proficiency in using CRM tools and basic tech platforms for sales reporting and lead tracking.
We're Hiring at Instant Transport Solution Pvt Ltd Exciting new opportunities are available now. We're looking for passionate and talented individuals to join our team. Job Title: CRM Executive Company: Instant Transport Solution Pvt. Ltd. Department: Customer Service Reports To: CRM Team Lead Summary: We are looking for a highly motivated and results-oriented Customer Relationship Management (CRM) professionals to join our growing team. In this role, you will be solving queries for Stakeholders ensuring exceptional customer service delivery and driving team performance. Location: Sector 99, Gurugram Responsibilities: Customer Service Excellence: Handelling queries through email and calls Address concerns and complaints promptly and professionally. Ensure adherence to company policies and procedures for service interactions. Reporting & Analysis: Generate reports on metrics and trends. Prepare MIS and Analyze data Share findings and recommendations to management. Experience & Qualifications: Educational Background Intermediate/Graduation. Minimum 6 months of experience in a customer service role. Proven track record of successfully coaching and developing customer service relationship. Excellent communication, interpersonal, and conflict resolution skills. Strong analytical and problem-solving skills. Ability to work effectively in a fast-paced and dynamic environment. Proficient in Microsoft Office Suite, with a strong emphasis on Excel. We will be following a rotational shift schedule.