Client Retention / Relationship Manager - B2B Sales

Drip Capital Services India Llp

2 - 6 years

8 - 13 Lacs

mumbai

Posted:19 hours ago| Platform:

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Skills Required

b2b sales loan sales sales account management revenue growth client relationship management key account management calling sales management upselling & cross-selling relationship management client servicing client retention business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Retention / Relationship Manager

Shift timing will be US Shifts: (6:00 PM 3:00 AM)

Key Responsibilities:

Build, manage, and strengthen long-term relationships with
CXO-level stakeholders
(CEOs, CFOs, Founders) across SME and mid-market clients.
Drive
month-on-month revenue growth
through effective client retention, upselling, and cross-selling of loan and financial products.
Act as the
single point of contact
for assigned client accounts across the entire client lifecycle.
Identify new business opportunities within existing accounts and contribute to
new client acquisition
where required.
Originate and structure customized loan and trade finance solutions to meet client requirements and maintain a competitive edge.
Address and resolve complex client queries related to
loan products, trade finance solutions, and company offerings
.
Achieve and exceed
annual origination, disbursement, and revenue targets
from assigned portfolios.
Work closely with
credit, operations, product, and sales teams
to ensure seamless onboarding, disbursement, and post-sales support.
Ensure a
zero-dropout client approach
by proactively managing client engagement and anticipating client needs.
Maintain accurate client records, pipelines, and reports in CRM systems.

Preferred Candidate Profile

Proven experience in
Any B2B sales, loan sales, client retention, or key account management
.
Strong track record of managing
senior stakeholders
and delivering consistent revenue growth.
Excellent communication, negotiation, and relationship-management skills.
Experience in financial services, lending, trade finance, NBFC, fintech, or SaaS will be an added advantage.
Target-driven, customer-centric, and capable of thriving in a fast-paced environment.

More Jobs at Drip Capital Services India Llp

Client Retention / Relationship Manager - B2B Sales

mumbai

2.0 - 6.0 yrs

INR 8 - 13 Lacs

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