Client Relationship Manager

Company Description

Sierra Instrumentation & Controls specializes in a range of cutting-edge services including Pharma / Chem / Automation and Instrumentation Consulting. With expertise in Control System Validation, Temperature & Humidity Mapping, Sierra Instrumentation & Controls is recognized for its reliable and innovative solutions. The company is also re-seller of Aegex Zone 1 Tablet in India, offering advanced Humidity Sensors, and Data Loggers. Based in Mumbai, Sierra Instrumentation & Controls is a leader in providing high-quality instrumentation and control systems to various industries.

Role Description

This is a full-time on-site role located in Mumbai for a Client Relationship Manager. The Client Relationship Manager will be responsible for building and maintaining strong relationships with clients, addressing their needs and concerns, and ensuring overall client satisfaction. The role includes managing client accounts, providing product and service information, handling client inquiries, and identifying new business opportunities. The individual will also be involved in coordinating with internal teams to fulfill client requirements and facilitating smooth communication between clients and the company.

Qualifications

• Experience in client relationship management, account management, and customer service
• Strong communication, interpersonal, and negotiation skills
• Knowledge of Pharma / Chemical / Automation industry
• Ability to manage multiple client accounts and projects simultaneously
• Proficiency in using CRM software and other relevant tools
• Bachelor's degree in Business Administration, Engineering, or related field
• Experience in the instrumentation and controls industry is a plus
• Ability to work on-site in Mumbai and collaborate with diverse teams

Other Details

• Compensation: As per industry standards + Incentive structure based on performance
• Travel: Frequent local and outstation travel as per client requirement

Why Join Us

Be part of a fast-growing automation company that partners with leading pharma and chemical brands, offering an innovative environment and opportunities to grow your career.

📩 Interested? Send your CV to sameer@sierracontrol.com or DM us directly.