Client Relationship Manager

About the Role:

We’re looking for a proactive and detail-oriented professional to manage our affiliate onboarding process and nurture client relationships. This role bridges communication between clients, affiliates, and internal teams - ensuring seamless onboarding, smooth coordination, and strong long-term partnerships.

Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for clients and affiliates.
• Understand client requirements and ensure timely execution by coordinating with internal teams.
• Maintain strong, long-term client relationships through consistent communication and support.

Affiliate Onboarding:

• Handle end-to-end onboarding of new affiliates, including registration, verification, and setup.
• Ensure affiliates understand campaign guidelines, performance expectations, and tracking systems.
• Assist in troubleshooting tracking, payment, or integration-related queries.

Performance Monitoring:

• Track client and affiliate performance metrics regularly.
• Identify opportunities to optimize campaigns and increase ROI.
• Share periodic reports and insights with the management team.

Coordination & Documentation:

• Maintain updated records of client and affiliate information.
• Collaborate with marketing, operations, and tech teams for smooth campaign execution.
• Handle escalations professionally and ensure quick resolutions.

Required Skills & Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 2–4 years of experience in client servicing, affiliate marketing, or account management.
• Proficiency in MS Office, CRM tools, and basic affiliate tracking platforms.
• A proactive attitude with the ability to multitask and work under deadlines.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.