Client Relationship Manager

Job Title: Relationship Manager Department: Client Services Location: [HSR SECTOR 2] Reports To: [Head of Sales / Branch Manager / Client Services Lead] Job Summary: The Relationship Manager is responsible for developing and maintaining strong relationships with clients to ensure customer satisfaction and long-term retention. The role involves understanding client needs, offering appropriate solutions, and achieving business growth through cross-selling and up-selling. Key Responsibilities: Build and nurture strong client relationships through regular meetings, calls, and follow-ups. Understand customer needs and provide tailored solutions, products, or services. Act as the primary point of contact between the client and the company. Achieve monthly/quarterly sales targets and contribute to overall revenue growth. Resolve client issues promptly and effectively to maintain high satisfaction levels. Identify and pursue new business opportunities within existing accounts. Maintain accurate client records, updates, and sales activities using CRM tools. Collaborate with internal teams (e.g., product, operations, customer support) to meet client expectations. Provide feedback from clients to help improve products and services. Qualifications and Requirements: Bachelor's degree in Business, Finance, Marketing, or a related field. Proven experience as a Relationship Manager or similar role (2+ years preferred). Excellent interpersonal and communication skills. Strong customer orientation and ability to understand client needs. Goal-oriented and self-motivated. Familiarity with CRM software and MS Office. Experience in [industry-specific knowledge Hospitality ] is a plus. Key Competencies: Customer-focused approach Negotiation and persuasion skills Time management and multitasking Problem-solving ability Team collaboration https://share.google/dj8dSGSi34soW5q2I