CLIENT RELATIONSHIP MANAGER (CRM)

Job Title : CLIENT RELATIONSHIP MANAGER (CRM)

Location: Mumbai

Experience 3-5 years (preferably in IT sector)

Notice Period: Immediate joiner

Skills Required: Client Relationship Management, Project Management, Contract Management, Negotiation, Billing & Invoicing, Analytical and Problem-Solving, , Collaboration Platforms

Job Role:

We are looking for an experienced Client Relationship Manager to join our team in [Mumbai,

Pune or Bangalore]. The successful candidate will be responsible for building and maintaining

strong relationships with clients, ensuring their satisfaction with our services, and identifying

opportunities for growth and expansion preferably having recruitment background in IT sector

Responsibilities

► Having good knowledge of client hunting and business farming by building strong relationships

with the client, ensuring their satisfaction with our services and identifying opportunities for

growth and expansion.

► Develop a deep understanding of clients’ business needs and goals, and tailor our services

to meet those needs.

► Work closely with the Sales and Delivery teams to ensure timely and effective delivery

of services.

► Serve as the primary point of contact for clients, managing communication and ensuring that all

inquiries and requests are addressed in a timely and professional manner.

► Develop and implement strategies to maximize customer retention and revenue growth.

► Develop a thorough understanding of our clients’ businesses and their recruitment requirements.

Develop and maintain a strong network of candidates, using various recruitment channels to

source top talent.

► Coordinate with the internal recruitment team to ensure that all client requirements are met in a

timely and efficient manner.

Requirements

► 3-5 years of experience in client relationship management in the IT industry.

► Strong communication and interpersonal skills, with the ability to build and maintain strong

relationships with clients and internal stakeholders.

► Excellent organizational and project management skills, with the ability to manage multiple

clients and projects simultaneously

► Strong analytical and problem-solving skills, with the ability to identify and resolve complex

issues.

► Experience in contract management, negotiation, and billing/invoicing.

► Knowledge of the software development lifecycle and Agile methodologies.

► Bachelor’s degree in Business Administration, Marketing, or a related field. An MBA or

other advanced degree is preferred.

If you have the relevant experience and skills and are passionate about client

relationship management in the IT industry, we encourage you to apply for this exciting

opportunity.