Client Relations Officer

Job Description: BEAT is a leading provider of innovative educational solutions committed to empowering learners and revolutionizing the way education is delivered. As a Client Relations Officer at BEAT, you will serve as the primary point of contact for our valued clients. Your role will involve building and maintaining strong relationships, ensuring client satisfaction, and driving business growth. Your responsibilities will include developing and maintaining strong relationships with clients by understanding their needs, expectations, and challenges. You will provide exceptional customer service, address inquiries, and resolve issues promptly and effectively. Moreover, you will proactively identify opportunities to enhance client satisfaction and loyalty. You will support the sales process by qualifying leads, scheduling meetings, and providing product demonstrations. Collaborating with the sales team, you will work towards closing deals and achieving revenue targets. In terms of account management, you will be responsible for managing existing client accounts to ensure their continued satisfaction and retention. This will involve monitoring account performance, identifying areas for improvement, and recommending strategies for growth. Client onboarding will also be a part of your role, where you will coordinate the onboarding process for new clients to ensure a smooth transition and successful implementation of our solutions. Additionally, you will maintain accurate and up-to-date client records in our CRM system and analyze client data to identify trends and opportunities for improvement. Qualifications and Skills: - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience in client relations, customer service, or sales. - Excellent communication and interpersonal skills, both verbal and written. - Strong problem-solving and negotiation abilities. - Ability to build rapport and trust with clients. - Strong organizational and time management skills. - Proficiency in using CRM software and other relevant tools. Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and supportive work environment.,