Are you passionate about building strong client relationships and delivering excellent customer service? We're looking for a proactive and confident Client Relations Officer (CRO) to join our growing team! Key Responsibilities: Handle inbound and outbound calls to/from patients, hospitals, and doctor offices in the US. Maintain clear and professional communication with clients and internal teams. Ensure timely follow-ups and resolution of client inquiries. Document call interactions and update CRM or internal systems accurately. Collaborate with cross-functional departments to meet client expectations. Qualifications: Strong command of US English and accent is a must. Prior experience in a US healthcare process or international voice process is an advantage. Excellent communication and problem-solving skills. Ability to multitask and stay organized in a fast-paced environment. Willingness to work night shifts . Apply now or refer someone who fits! Send your resume to: hr@zygasolutions.com Show more Show less
Company Description Zyga Solutions is a US-based company with an extensive network across the globe, aiming to reduce costs and enhance care coordination for healthcare partners. We bridge the gap for all healthcare providers by ensuring every client interacts with a human, not a machine, through our 24/7 holistic support services. Our compassionate responses address clients' worries and needs effectively. Role Description This is a full-time on-site role for a Call Center Customer Service Representative, located in Thiruvananthapuram. The representative will handle day-to-day tasks such as managing inbound and outbound calls, resolving customer inquiries, providing information about products and services, and ensuring customer satisfaction. The role involves maintaining a high level of professionalism and empathy while addressing customer concerns. Qualifications Strong skills in Customer Service, Customer Support, Customer Satisfaction Proficiency in managing Customer Experience and ensuring Customer Happiness Excellent communication and interpersonal skills Ability to work effectively in a fast-paced environment Experience in the healthcare industry or call centers preferred High school diploma or equivalent required; bachelor's degree is a plus
Overview: Zyga Solutions Pvt Ltd, a US-based healthcare BPO, seeks Client Relationship Officers (US Voice) to manage communication with patients, physicians, and vendors, ensuring efficient and professional service. Responsibilities: Answer incoming calls and assist with patient care needs. Schedule patient appointments in the practice management system. Provide information to physicians, patients, and family members. Maintain professionalism and friendliness in all interactions. Address inquiries and resolve issues efficiently. Ensure accuracy and timeliness in all tasks. Requirements: Strong command of English and excellent communication skills. 1–5 years of experience in international telecalling, handling global clients, preferably American clients. Experience in healthcare or patient care coordination is a plus. Candidates with an American accent preferred. Excellent multitasking and time management skills. Willingness to work night shifts (07.30PM to 3:30 AM, 08.30 PM to 04.30 AM) from our office at Vellayambalam, Trivandrum. Immediate joiners preferred, with local candidates from Trivandrum preferred. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Work Location: In person Speak with the employer +91 9633251096
We are a fast-growing healthcare service provider specializing in end-to-end solutions for US healthcare clients, including medical billing, coding, QA, and patient intake. We are seeking a highly driven Project Manager to lead our US healthcare process teams and ensure smooth delivery of client projects. Responsibilities Manage day-to-day operations of US healthcare projects (RCM, QA, Intake, Insurance, Scheduling, CRO, etc.). Serve as the primary point of contact for US clients, ensuring timely communication and updates. Develop project plans, set deadlines, and monitor deliverables to meet SLA and client expectations. Track team performance, provide feedback, and implement process improvements. Coordinate with cross-functional teams to resolve issues, escalations, and client concerns. Prepare regular project reports and present to senior management. Requirements 3+ years of experience in US healthcare/RCM operations. Proven experience as a Project Manager or Team Lead handling US processes. Strong knowledge of healthcare workflows (billing, QA, intake, Insurance, compliance). Excellent communication and client-handling skills. Strong leadership, problem-solving, and decision-making abilities. Flexibility to work in US shifts as required. Preferred Experience in process transitions and setting up new client projects. Exposure to EMR/EHR systems like Kinnser, Athena, etc. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Work Location: In person
We are seeking a detail-oriented Process Associate to join our team to handle the Pre-Claim Review (PCR) process. The ideal candidate will have experience in handling patient records, ICD coding, and a strong understanding of the healthcare industry. This role requires strong organizational skills, attention to detail, and excellent communication skills. Key Responsibilities: Manage and process patient records accurately and efficiently. Review and validate ICD codes for accuracy and compliance. Handle PCR-related documentation and submissions. Ensure compliance with healthcare regulations and standards. Maintain accurate records and update relevant systems. Communicate effectively with internal teams and external stakeholders. Requirements: Proven experience in the healthcare industry, particularly in patient records management and ICD coding. Proficient in MS Office, especially Excel. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Detail-oriented and able to work independently and as part of a team. Location: Vellayambalam, Thiruvananthapuram Job Type: Full-Time Shift Timing: 9:00 AM – 5:30 PM, Monday to Friday Preferred Qualifications: Previous experience in PCR, medical billing, or coding processes. Familiarity with healthcare compliance and regulations. Job Type: Full-time Pay: ₹216,000.00 - ₹264,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Language: English (Required) Work Location: In person
We are seeking a detail-oriented Process Associate to join our team to handle the Pre-Claim Review (PCR) process. The ideal candidate will have experience in handling patient records, ICD coding, and a strong understanding of the healthcare industry. This role requires strong organizational skills, attention to detail, and excellent communication skills. Key Responsibilities: Manage and process patient records accurately and efficiently. Review and validate ICD codes for accuracy and compliance. Handle PCR-related documentation and submissions. Ensure compliance with healthcare regulations and standards. Maintain accurate records and update relevant systems. Communicate effectively with internal teams and external stakeholders. Requirements: Proven experience in the healthcare industry, particularly in patient records management and ICD coding. Proficient in MS Office, especially Excel. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Detail-oriented and able to work independently and as part of a team. Location: Vellayambalam, Thiruvananthapuram Job Type: Full-Time Shift Timing: 9:00 AM – 5:30 PM, Monday to Friday Preferred Qualifications: Previous experience in PCR, medical billing, or coding processes. Familiarity with healthcare compliance and regulations. Job Type: Full-time Pay: ₹216,000.00 - ₹264,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Language: English (Required) Work Location: In person