Client Relations Executive

Job Description

Key Responsibilities: Make outbound calls to potential clients from the company’s database and digital leads. Promptly respond to incoming leads via calls, emails, WhatsApp, website, and social media platforms. Qualify the leads based on budget, property preferences, urgency, and buying intent. Assign and escalate qualified leads to the appropriate sales representatives. Update and maintain accurate lead data in the CRM system. Track lead lifecycle from inquiry to closure and ensure all touchpoints are recorded. Generate periodic reports on lead status, follow-up history, and conversion performance. Schedule follow-up calls and reminders for the sales team. Maintain regular contact with potential clients through personalized communication. Share brochures, pricing, and project updates as required. Coordinate with marketing teams for campaign-generated leads. Liaise with the sales team to monitor lead progress and identify follow-up actions. Assist in arranging site visits, virtual tours, and client meetings. Analyse and report lead quality and source effectiveness. Suggest improvements to lead management processes and conversion strategies. Key Skills & Competencies: Strong communication and interpersonal skills Good organizational and time management abilities Attention to detail and data accuracy Sales-oriented mindset with customer-centric approach Ability to multitask and work in a fast-paced environment Qualifications: Bachelor's degree in Business Administration, Marketing, or related field 3-4 years of experience in lead management or sales support, preferably in real estate or property development. Freshers with proper skills and aptitude can be considered. Knowledge of the local real estate market is an added advantage Requirements: Excellent communication in English and Malayalam. Confident and persuasive phone manner. Prior experience in real estate or telesales preferred. Basic computer skills and familiarity with CRM tools. Digital marketing exposure is an added advantage. Salary scale: 4-5 years’ experience: Rs. 23,000/- – 25,000/- gross monthly depending upon the candidate experience, qualification and performance • Entry level: Rs. 18,000/- – 20,000/- gross monthly depending on the candidate calibre. Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 30/06/2025