Client Relations Executive

Key Responsibilities:

• Make outbound calls to potential clients from the company’s database and digital leads.

• Promptly respond to incoming leads via calls, emails, WhatsApp, website, and social media platforms.

• Qualify the leads based on budget, property preferences, urgency, and buying intent.

• Assign and escalate qualified leads to the appropriate sales representatives.

• Update and maintain accurate lead data in the CRM system.

• Track lead lifecycle from inquiry to closure and ensure all touchpoints are recorded.

• Generate periodic reports on lead status, follow-up history, and conversion performance.

• Schedule follow-up calls and reminders for the sales team.

• Maintain regular contact with potential clients through personalized communication.

• Share brochures, pricing, and project updates as required.

• Coordinate with marketing teams for campaign-generated leads.

• Liaise with the sales team to monitor lead progress and identify follow-up actions.

• Assist in arranging site visits, virtual tours, and client meetings.

• Analyse and report lead quality and source effectiveness.

• Suggest improvements to lead management processes and conversion strategies.

Key Skills & Competencies:

• Strong communication and interpersonal skills

• Good organizational and time management abilities

• Attention to detail and data accuracy

• Sales-oriented mindset with customer-centric approach

• Ability to multitask and work in a fast-paced environment Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field

• 3-4 years of experience in lead management or sales support, preferably in real estate or property development. Freshers with proper skills and aptitude can be considered.

• Knowledge of the local real estate market is an added advantage Requirements:

• Excellent communication in English and Malayalam.

• Confident and persuasive phone manner.

• Prior experience in real estate or telesales preferred.

• Basic computer skills and familiarity with CRM tools.

• Digital marketing exposure is an added advantage.

Salary scale:

• 4-5 years’ experience: Rs. 23,000/- – 25,000/- gross monthly depending upon the candidate experience, qualification and performance • Entry level: Rs. 18,000/- – 20,000/- gross monthly depending on the candidate calibre.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person

Application Deadline: 30/06/2025