Job
Description
Role Overview: As an Onboarding Manager at Spyne, you will play a crucial role in ensuring a seamless transition for new customers, from the sales process to product adoption. Your main responsibilities will include: - Owning and managing the end-to-end onboarding process for new customers, ensuring timely and successful product implementations. - Partnering closely with Sales and Product teams to ensure a smooth handoff and alignment of expectations. - Developing and maintaining onboarding playbooks and best practices to deliver exceptional client experiences. - Building deep relationships with clients, acting as their trusted advisor, and ensuring their needs are met during onboarding. - Monitoring onboarding progress, identifying bottlenecks, and proactively resolving challenges to keep clients on track. - Leveraging data and customer feedback to improve onboarding processes and customer outcomes. - Conducting onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step. - Collaborating cross-functionally to ensure customer feedback informs product and process improvements. Qualifications Required: To be successful in this role, you should possess the following qualifications: - 3-5 years of experience in customer onboarding, customer success, or client services roles, preferably in SaaS or tech-driven environments. - Proven track record of managing multiple client onboarding projects simultaneously with a high level of customer satisfaction. - Excellent verbal and written communication skills in English. - Strong problem-solving and conflict-resolution skills with a client-first mindset. - Experience working with CRM tools like HubSpot and support platforms like Freshdesk. - Ability to thrive in a dynamic, fast-paced environment and handle complex customer situations with professionalism. - Comfortable working in US shift timings to support global customers. About Spyne: Spyne is transforming the automotive retail industry with cutting-edge Generative AI technology. With a focus on AI-powered visuals for auto dealers to sell faster online, Spyne has evolved into an AI-first automotive retail ecosystem. Backed by $16M in Series A funding, Spyne is rapidly scaling and has onboarded 1500+ dealers across the US, EU, and other key markets. The team consists of 150+ members with a near equal split on R&D and GTM. If you are passionate about working on cutting-edge GenAI + SaaS experiences, shaping the design DNA of a fast-growing startup, and solving complex tech challenges, joining Spyne as an Onboarding Manager could be the perfect role for you! Role Overview: As an Onboarding Manager at Spyne, you will play a crucial role in ensuring a seamless transition for new customers, from the sales process to product adoption. Your main responsibilities will include: - Owning and managing the end-to-end onboarding process for new customers, ensuring timely and successful product implementations. - Partnering closely with Sales and Product teams to ensure a smooth handoff and alignment of expectations. - Developing and maintaining onboarding playbooks and best practices to deliver exceptional client experiences. - Building deep relationships with clients, acting as their trusted advisor, and ensuring their needs are met during onboarding. - Monitoring onboarding progress, identifying bottlenecks, and proactively resolving challenges to keep clients on track. - Leveraging data and customer feedback to improve onboarding processes and customer outcomes. - Conducting onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step. - Collaborating cross-functionally to ensure customer feedback informs product and process improvements. Qualifications Required: To be successful in this role, you should possess the following qualifications: - 3-5 years of experience in customer onboarding, customer success, or client services roles, preferably in SaaS or tech-driven environments. - Proven track record of managing multiple client onboarding projects simultaneously with a high level of customer satisfaction. - Excellent verbal and written communication skills in English. - Strong problem-solving and conflict-resolution skills with a client-first mindset. - Experience working with CRM tools like HubSpot and support platforms like Freshdesk. - Ability to thrive in a dynamic, fast-paced environment and handle complex customer situations with professionalism. - Comfortable working in US shift timings to support global customers. About Spyne: Spyne is transforming the automotive retail industry with cutting-edge Generative AI technology. With a focus on AI-powered visuals for auto dealers to sell faster online, Spyne has evolved into an AI-first automotive retail ecosystem. Backed by $16M in Series A funding, Spyne is rapidly scaling and has onboarded 1500+ dealers across the US, EU, and other key markets. The team consists of 150+ members with a nea
