Position Description: Act as a vital link between the client and the operations team. Attend client calls, interact with clients frequently and communicate feedback to the operations team. Control cost through effective utilization of personnel, materials and equipment. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered. Contribute in the preparation of the team Profit and Loss statement on a monthly basis

Essential Qualifications: Graduate \/ MBA \/ Post Graduate Diploma

Technical Qualifications: Working knowledge of MS Office Suite

Experience: Minimum of 4 years of work experience, of which at least 2 years in a supervisory role.

Organization Structure: Report to the Operations Account Manager \/ Associate Operations Account Manager

Work Schedule: Required to work in flexible schedule during day, night and weekend shifts

Description of Responsibility

Client Management:

Single point contact for the client and the senior management for a specific shift

Interface with clients frequently and maintain an excellent relationship with them

Project Management

Oversee and coordinate the day\-to\-day shift activities

Ensure accuracy is maintained in jobs submitted to clients

Set\-up work, shift schedules, evaluate recommended software and deal with and report any problems that may arise

Responsible for quality and timely completion of all projects

Delegate and manage production capacity on the shift

Constant interaction with AOAM\/ OAM \/ QM on any issues in the shift

Team Management

Manage a team of document specialists, proofreaders and quality control specialists

Develop strong inter\-personal relationships with the team

Coach, counsel, train team members

Develop an environment that provides motivation and development opportunities for the team

Introduce initiatives for team development

Support and develop direct reports in their work

Recognize and reward performance and ensure welfare measures are carried out

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Client Manager