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EY
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Client Experience Manager

Client Experience Manager

12 - 14 years

9 - 13 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

team management customer service client servicing business development media advertising presales corporate communication sales coordination marketing client relationship management operations leadership skills hospitality client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Welcome and host clients, partners, and internal stakeholders with professionalism and warmth.
Deliver customized storytelling sessions aligned with client needs, sector priorities, and EY value propositions.
Guide visitors through various Experience Centre zones (AI, Green Journey, Mega Trends, Four Futures, Sector Solutions, etc.) with engaging narratives.
Adapt presentation style and content dynamically based on audience profile and engagement cues.

Experience Design Curation

Collaborate with Experience Centre Manager and sector leaders to design client visit agendas.
Incorporate relevant case studies, demos, and data points into stories.
Ensure thematic continuity and emotional connection throughout the visitor journey.
Integrate EY brand voice, tone, and messaging into every interaction.

Coordination Preparation

Liaise with account/sector teams to understand client objectives before visits.
Coordinate with technical, creative, and operations teams to ensure all zones and demos are ready.
Review and rehearse storytelling flow before each client session.

Content Knowledge Management

Maintain updated knowledge of EY offerings, sector trends, and market developments.
Update scripts, decks, and storytelling assets regularly.
Curate success stories, client impact narratives, and innovation showcases.

Feedback Continuous Improvement

Capture and analyse visitor feedback for quality improvement.
Share insights with leadership and account teams to strengthen client relationships.
Suggest creative enhancements for zones, demos, and narratives.

To qualify for the role, you must have -

Core Competencies

Exceptional storytelling and public speaking skills.
Strong presence, confidence, and stage management.
Ability to simplify complex technical or sectoral concepts into relatable narratives.
Client-centric mindset with high emotional intelligence.
Strong coordination and time management skills.
Proficiency in English (Must)

Technical Business Skills

Familiarity with new technology solutions, and sector trends.
Knowledge of EY service lines and industry offerings (can be learned on job).
Comfort using AV/interactive display technologies.

Behavioural Skills

Warm, engaging personality with natural rapport-building ability.
Adaptable and quick-thinking under changing circumstances.
Collaborative and proactive in a team environment.

Ideally, you will also be

Onsite presence required during client visits.
Flexible to work extended hours for special events or international client visits.
Travel may be required to support Experience Centre activations in other locations.

Bachelor s/master s degree in communications, Marketing, Business, or related field.
8-12 years of experience in client-facing, presales, or event hosting roles.
Experience in consulting, corporate communications, media, or hospitality preferred.
Proven experience in delivering presentations or moderating high-profile sessions.

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