About UrbanWrk Pvt Ltd We offer premium enterprise managed workspaces that are tech-enabled, convenient, and designed keeping in mind your brand's needs. Our customised offices foster the perfect work environment to scale your business. Company Website urbanwrk.com Job description Client Experience, Manager will be instrumental in creating an extraordinary customer experience for UrbanWrk’s clientele. This role focuses on building a vibrant member community, maintaining high retention rates, developing strategic partnerships, and ensuring the highest standards of customer service and facility management. • Create an amazing client experience: Create delightful experiences for clients to make them feel valued and appreciated. • Facility Maintenance and Upkeep: Take accountability of highest standards of maintenance and upkeep of the premises and equipment. Regularly guide and monitor the facility team to ensure everything is in top condition. • Event Management: Initiate, collaborate, and manage events aimed at member engagement and education. Plan and execute a variety of events, from networking sessions to educational workshops. • Member Retention and Utilization: Implement strategies to maintain a 95% utilization rate through exceptional member experiences. Gather and act on member feedback to continuously improve the community experience. • Customer Satisfaction and Improvement: Deliver exceptional customer satisfaction and encourage member feedback. Suggest and execute improvements based on member insights and feedback. • Health, Safety, Cleanliness, Hygiene, and Security: Maintain strict protocols with zero deviation to ensure a safe, clean, and secure environment. Regularly review and update safety procedures as necessary. • Inventory Management: Manage inventory of food, beverages, and office supplies to ensure availability and quality. Conduct regular inventory audits and restock as needed. • Invoice and Billing: Oversee the invoicing process, ensuring all clients are billed accurately and on time. Address any billing discrepancies or client inquiries related to invoices. • Budgeting & Forecasting: Prepare and manage the center’s budget, ensuring all expenses are tracked and reported accurately. Conduct financial forecasting to predict future f inancial performance and identify areas for cost savings. Qualifications: • Bachelor’s degree in hospitality management, aviation, business management or related f ield. • Proven experience in a client-facing role, preferably within the managed office space or hospitality industry. • Strong organizational and multitasking abilities. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Problem-solving skills and the ability to handle difficult situations with professionalism. Key Competencies: • Client-focused approach with a strong commitment to providing exceptional service. • Detail-oriented with a proactive attitude towards problem-solving. • Financial acumen and the ability to manage budgets and forecasts. • Strong organizational skills and the ability to prioritize tasks effectively.
Roles & Responsibilities Network Infrastructure Management: Set up, maintain, and optimize secure network infrastructure using CISCO and Palo Alto solutions for seamless connectivity across all city workspaces. Security and Compliance: Implement security measures like firewalls, CCTV, and access controls, and ensure compliance by conducting regular security checks and addressing threats promptly. IT Operations and Workspace Management: Manage daily IT operations in each workspace, quickly resolving tech issues to maintain high user satisfaction and productivity. Vendor and Product Coordination: Work with vendors to secure reliable, budget-friendly IT products and coordinate with the CIO to evaluate new security and networking tools. Support for Chief Information Officer (CIO): Align city-level IT initiatives with the CIO's strategy, regularly reporting on network security and operational efficiency. Skills Required Experience: 5+ years in IT, with a focus on network security, workspace IT infrastructure, and incident response. Certifications: CCNA, ITIL preferred. Technical Proficiency: Advanced understanding of CISCO networking solutions, Palo Alto firewalls, VPN configurations, and cybersecurity protocols. Security Focus: Strong knowledge of security frameworks, incident response planning, and best practices for access control and threat mitigation. Communication: Ability to report technical data and security insights to leadership, support security awareness initiatives, and ensure operational consistency across city locations.
Job description Job Summary / goals Experience Leads primary goal is building a sense of community within the workspace & create memorable experiences through a connected future workspace (onsite, at home or third space). The Experience team creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. This includes the support other ERG events as well as promoting awareness and ways to host more events sustainably. Key Roles and Responsibilities Community Engagement: You will base yourself within the business and be recognised as the go-to person for any workspace-related assistance and enrolment in workspace events. The role is defined by working to the following key principals: Deliver an exceptional workspace experience to our colleagues. Create a welcoming, and engaging office environment for colleagues and their visitors. Take ownership of the experience in all workspace services that support colleagues within the hybrid workspace. Ensure that the space is maintained to a high standard and have no complaints around experience. Build relationships with a workspace committee by engaging them through a monthly forum. Drive and develop the community by organising engaging, popular events that supports the banks sustainability, diversity, equity, and inclusion goals. Understand the needs of the business and what drives the businesses you support. Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment. Support and collaborate with the Workspace Team to deliver the shared vision. Leverage MyDay to engage both onsite and remote employees. Drive adoption by ensuring workspace information, day-to-day updates and events remain relevant and engaging to all users. Day to Day Operations Colleague Experience: Develop a strong relationship with the in-country stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience. Create a collaborative environment amongst colleagues across the workspace promoting Future of Work behaviours and drive community engagement between colleagues. Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues. Engage with colleagues to understand workstyle behaviors and highlight recommendations to the Workspace Experience Leadon how to improve the overall employee experience. Be updated on current MyDay initiatives, support colleague utilization & drive adoption as required. Space Activations, Events & Content: Synergies event initiatives and messaging on shared goals with local ERGs, HR, and service providers with the use of partnerships with local enterprises and suppliers. Enhance community engagement by immersing yourself within the work profile of each business to communicate and promote events and offerings. Creatively utilize digital signages and communication displays to engage colleagues within the workspace via direct ownership or active collaboration with local stakeholders. Create monthly newsletter to connect with all users and to promote community activities. Work alongside the Catering Team to brainstorm and organise F&B initiatives that cater to the community's interests, ERG goals & local festivities. Can reach out at jyotsna.kumar@urbanwrk.com or call at 8169450916
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