Client Engagement Specialist

Company Description

Graystone Capital, headquartered in the Republic of Singapore, has been a trusted provider of bespoke financial solutions since 2010. Specializing in corporate debt finance and investment consulting, Graystone Capital supports mid-sized corporations and SMEs with services such as securing working capital facilities, trade finance, and syndication loans to foster growth and efficiency. With a global presence in key financial hubs, the company delivers innovative funding structures and insights into navigating complex markets. Supported by a team of over 500 financial experts, Graystone Capital partners with businesses to ensure liquidity optimization, risk mitigation, and sustainable success.

Role Description

This is a full-time, on-site role for a Client Engagement Specialist located in Hyderabad. The primary responsibilities include managing client relationships, ensuring customer satisfaction, and enhancing customer experience. Day-to-day tasks involve addressing client inquiries, delivering tailored solutions, and collaborating across teams to optimize the overall client journey. The Client Engagement Specialist will be instrumental in maintaining a high standard of customer service and fostering long-term partnerships with clients.

Qualifications

• Interpersonal Skills and Communication skills to build strong client relationships and ensure effective collaboration
• Customer Satisfaction and Customer Experience skills to deliver exceptional service and drive client loyalty
• Customer Service mindset to address client needs and proactively resolve their concerns
• Ability to work effectively in a team-oriented environment while meeting organizational objectives
• Familiarity with financial services or consulting industries is a plus
• Bachelor’s degree in Business Administration, Finance, Communications, or a related field
• Proficiency in communication in English (verbal and written); knowledge of additional languages is advantageous