Client Engagement Specialist

Job Title: Client Engagement Specialist

Location: Kochi, Kerala

Job Type: Full-time

Shift Timings: 9:30 PM - 5:30 AM IST (U.S. Shift)

Overview:

We are seeking a dedicated Client Engagement Specialist to join our team in a hybrid working model. The ideal candidate will provide exceptional service to our clients, ensuring their inquiries and concerns are addressed promptly and professionally.

Job Summary

As the Client Engagement Specialist, you will be essential in providing exceptional support to our clients. Your responsibilities will include managing client inquiries via phone and email, addressing concerns, efficiently with innovative solutions.

Key Responsibilities:

• Respond promptly to client inquiries through phone, email, and other communication channels.
• Record client interactions in the CRM system.
• Coordinate with insurance providers on client referrals and onboarding processes.
• Partner with the clinical team to ensure smooth client onboarding.
• Promptly respond to clinical team on client related queries, ensure SLAs are met
• Prepare and deliver weekly and monthly reports.
• Work collaboratively with the marketing team to manage client leads effectively.
• Serve as the primary point of contact for client concerns and questions.
• Support the insurance and billing team by providing client-related clarifications.

Desired Candidate Profile:

• Any graduate with 3-4 years of experience in a similar role within the healthcare industry.
• Familiarity with medical terminology and health insurance plans.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong communication and organizational skills.
• Excellent telephone etiquette.

Additional Requirements:

• Availability to work night shifts is mandatory.

Location:

If you're passionate about client support and are looking for a dynamic role in a growing company, apply today!