Client Communication & Relationship Specialist

Position Overview:
We are seeking a proactive and empathetic Client Communication & Relationship Specialist to join our team. The ideal candidate will work closely with clients to nurture relationships, enhance satisfaction, and drive engagement through strategic communication. Operating in the UAE market, this role requires exceptional English communication skills, a passion for client success, and a knack for aligning client goals with actionable strategies.Key Responsibilities:Client Relationship Strategy:Develop tailored communication plans: Craft strategies to engage clients, address their needs, and foster long-term partnerships.Proactive client engagement: Initiate regular check-ins, updates, and feedback sessions to ensure alignment with client objectives.Communication & Reporting:Maintain open dialogue: Professionally manage emails, calls, and virtual meetings to resolve queries and share progress.Deliver client reports: Present clear, data-driven insights on partnership outcomes, milestones, and opportunities for improvement.Client Feedback Integration:Gather and act on feedback: Use client input to refine processes, address concerns, and enhance service delivery.Conflict resolution: Address challenges diplomatically, turning potential issues into opportunities for strengthened trust.Trend Analysis & Client Retention:Monitor industry trends: Stay updated on client needs and market shifts to recommend proactive solutions.Retention strategies: Collaborate with internal teams to design initiatives that boost client loyalty and satisfaction.Versatile Contributions:Support cross-functional teams (e.g., marketing, sales) to align client goals with organizational strategies.Adapt to evolving priorities and contribute to team objectives beyond core responsibilities.Skills & Qualifications:Fluent in English: Exceptional writing, speaking, and listening skills for professional client interactions.Emotional intelligence: Ability to empathize with clients, adapt communication styles, and build rapport.Problem-solving mindset: Skillfully address client concerns with actionable, client-centric solutions.Tech-savvy: Familiarity with CRM tools (e.g., HubSpot, Salesforce) and communication platforms (e.g., Slack, Zoom).Detail-oriented: Ensure accuracy in client communications, documentation, and reporting.Collaborative spirit: Thrive in team environments while managing client accounts independently.Preferred Experience:1-3 years in client success, account management, or customer-facing roles.Experience in social media, digital marketing, or B2B environments is a plus.Basic understanding of social media metrics or client retention strategies.Role: Client Communication & Relationship Specialist Experience: Minimum 1 year Max. 2 Year ( not more than that)Qualification: Bachelor's DegreeLocation: Pune (Work from office), KharadiNotice Period: Immediate or 10-day joiner preferredInterested candidates, please share your resume at hr@publicmediasolution.com