Client Background Verifications Support Specialist

Introduction

end-to-end Background Verification (BGV) process

Your role and responsibilities

• Handle background check orders, track insufficiencies, prepare certifications, and issue closure confirmations.
• Collaborate with vendor partners to resolve issues related to tools, release forms, delayed reports, payments, and technical challenges.
• Review background check reports and follow up with employees for additional documentation when required.
• Work closely with internal stakeholders and team members to ensure seamless process execution.
• Identify process gaps and implement strategies to make BGV operations faster, smarter, and more efficient.
• Support HR and compliance teams with process enhancements, dispute resolution, appeals, and audit readiness.
• Ensure strict adherence to legal requirements and internal compliance policies throughout the BGV process.
  

Preferred Education

Required Technical And Professional Expertise

Required Skills

• In-depth knowledge of background verification processes across multiple geographies.
• Strong communication and coordination skills for vendor and stakeholder management.
• Ability to analyze and review reports with high attention to detail.
• Understanding of compliance standards and relevant legal frameworks.
• Problem-solving mindset with a focus on continuous improvement.
  

Preferred Skills

• Experience of working in global BGV operations.
• Strong working knowledge of Microsoft office – Excel
• Familiarity with HR systems and vendor management platforms.
• Good Oral and Written Communication
• Excellent organizational and time-management abilities.
  

Preferred Technical And Professional Experience