Client Acquisition Relationship Manager

Role Overview: As a Client Acquisition and Relationship Manager at Pyxidia TechLab, you will lead the outbound sales team with your 5 to 8 years of experience in call center management. Your primary focus will be on developing sales strategies, managing team performance, and ensuring exceptional customer service through training and development initiatives. Key Responsibilities: - Team Leadership: - Recruit, train, and develop a high-performing outbound sales team. - Set clear performance expectations and provide ongoing coaching and feedback. - Foster a positive and motivating work environment. - Training and Development: - Design and implement comprehensive training programs for new hires and ongoing development for existing team members. - Assess training needs and develop tailored training solutions to enhance team skills and knowledge. - Monitor the effectiveness of training programs and make adjustments as necessary. - Sales Strategy Development: - Develop and implement effective outbound sales strategies to achieve sales targets. - Analyze market trends and competitor activities to identify growth opportunities. - Collaborate with marketing to align sales campaigns with promotional activities. - Performance Management: - Monitor and analyze key performance metrics such as call volume, conversion rates, and sales revenue. - Prepare regular reports on team performance and sales results for senior management. - Implement performance improvement plans as needed. - Customer Relationship Management: - Ensure the team delivers exceptional customer service and builds strong client relationships. - Address customer inquiries and resolve issues promptly. - Gather customer feedback to enhance sales processes and service delivery. - Process Improvement: - Identify areas for process improvement and implement best practices for enhanced efficiency. - Utilize technology and tools to streamline operations and improve team performance. Qualifications: - Bachelor's degree in Business Administration, Marketing, or a related field. - 5 to 8 years of experience in outbound sales call center management. - Proven track record of achieving sales targets and driving team performance. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficient in call center software and CRM systems. - Ability to analyze data and make data-driven decisions. What We Offer: - Competitive salary and performance-based bonuses. - Comprehensive benefits package. - Opportunities for professional development and career advancement. - A dynamic and supportive work environment. - Medical benefit and statutory compliances. (Note: Application questions and work location details are omitted from the final JD as they are specific to the hiring process and not part of the job description),