Client Acquisition Relationship Manager

Job Description

Job Title: Client Acquisition and Relationship Manager Location: Raipur Job Type: Full-Time Company: Pyxidia TechLab We are looking for a female candidate. Job Summary: We are seeking an experienced Client Acquisition and Relationship Manager to lead our outbound sales team. The ideal candidate will have 5 to 8 years of experience in call centre management, with a proven track record of driving sales performance and enhancing team productivity. You will be responsible for developing sales strategies, managing team performance, and ensuring exceptional customer service, with a strong emphasis on training and development. Key Responsibilities: 1. Team Leadership: · Recruit, train, and develop a high-performing outbound sales team. · Set clear performance expectations and provide ongoing coaching and feedback. · Foster a positive and motivating work environment. 2. Training and Development: · Design and implement comprehensive training programs for new hires and ongoing development for existing team members. · Assess training needs and develop tailored training solutions to enhance team skills and knowledge. · Monitor the effectiveness of training programs and make adjustments as necessary to ensure continuous improvement. 3. Sales Strategy Development: · Develop and implement effective outbound sales strategies to achieve sales targets. · Analyse market trends and competitor activities to identify opportunities for growth. · Collaborate with marketing to align sales campaigns with promotional activities. 4. Performance Management: · Monitor and analyse key performance metrics, including call volume, conversion rates, and sales revenue. · Prepare regular reports on team performance and sales results for senior management. · Implement performance improvement plans as needed. 5. Customer Relationship Management: · Ensure the team delivers exceptional customer service and builds strong relationships with clients. · Address customer inquiries and resolve issues in a timely manner. · Gather customer feedback to improve sales processes and service delivery. 6. Process Improvement: · Identify areas for process improvement and implement best practices to enhance efficiency. · Utilize technology and tools to streamline operations and improve team performance. Qualifications: · Bachelor’s degree in Business Administration, Marketing, or a related field. · 5 to 8 years of experience in outbound sales call center management. · Proven track record of achieving sales targets and driving team performance. · Strong leadership and team management skills. · Excellent communication and interpersonal skills. · Proficient in call center software and CRM systems. · Ability to analyses data and make data-driven decisions. What We Offer: · Competitive salary and performance-based bonuses. · Comprehensive benefits package. · Opportunities for professional development and career advancement. · A dynamic and supportive work environment. · Medical benefit and statutory compliances. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Application Question(s): Are you an Immediate Joiner? Can you start immediately within 7 Days? How many years of experience do you have in sales? How many years of experience do you have in CRM? Do you speak English? Do you have experience with Lead Generation and Conversion? Do you have experience with CRM software? Work Location: In person