Claims Specialist

As an ideal candidate for this role, you should possess the following qualities and qualifications: Role Overview: You will be responsible for managing client queries efficiently through both email and voice channels. Your excellent English communication skills, both written and spoken, will play a crucial role in ensuring client satisfaction. Additionally, you will be expected to achieve team productivity and quality goals by integrating procedural changes into the daily routine and supporting other team members in meeting service expectations. Key Responsibilities: - Participate in training initiatives to enhance your knowledge and skills. - Support and assist team members in their tasks, providing coaching and feedback to help improve their performance. - Aid in the training of new team members to ensure their quick integration and productivity. - Handle escalations and provide inputs on process and system improvements to enhance team performance. - Ensure compliance with internal policies, external regulations, and information security standards. - Manage staffing allocation, work distribution, and operational goals effectively. Qualifications Required: - Excellent English communication skills, both written and spoken. - Experience in client management, handling queries over email and voice. - Ability to integrate procedural changes into daily routines. - Strong coaching and feedback skills to help team members improve their performance. - Familiarity with compliance with internal policies, external regulations, and information security standards. We believe that by fulfilling these responsibilities and possessing the necessary qualifications, you will be able to contribute effectively to our team and help us achieve our operational goals.,