Claims Specialist

Primary Job Responsibilities:

1. Scrutinization & Claim Status Updation:

• Review claim documents for completeness and accuracy.
• Update claim status on the

  ARIBL Claim Portal

  based on received documents.
• Flag discrepancies or missing information for timely resolution.

MIS Maintenance & Analytics:

• Maintain a

  comprehensive MIS

  for all claims, ensuring data accuracy.
• Generate analytical reports to track claim trends and performance metrics.

TAT Management for Claim Clearance:

• Ensure that all claims are processed

  within the defined Turnaround Time (TAT)

  .
• Coordinate with internal teams and external stakeholders to

  expedite settlements

  .

Handling Queries & Claimant Assistance:

• Address email queries from claimants, Client, and other stakeholders.
• Attend to personal visits from claimants at desk, providing

  necessary guidance and support

  .

Presentation & Awareness Program Preparation:

• Prepare

  PowerPoint presentations (PPTs)

  for seminars, awareness programs, and training sessions.
• Conduct workshops or training to educate stakeholders about the

  GPA claim process

  .

PAN-India Claimant Visits (As Required):

• Travel across India to meet claimants, assisting with

  awareness of the policy, and resolution of issues

  .
• Liaise with

  regional and corporate SBI offices

  to facilitate smooth claim processing.

Key Skills & Competencies:

insurance claim processing and documentation

MIS management, reporting, and analytics

handle customer queries

coordination and follow-up skills

Presentation and training skills

Willingness to travel PAN India