Claims Specialist

• Position: Lead- Customer Claims
• Position Reports to : Senior Manager
• Job Location: Chennai

Teaser:

We are looking for an Assertive person who can handle Suppliers and Customers. Hands on experience towards sourcing quality, supplier quality, commercial aspects etc. Having experience in playing the interface between supplier and customer and an understanding of interpreting legal agreements.

Purpose of the Position:

Responsible for good and professional relations to the customers in connection with claim handling. Secure a consistent and effective global claim handling with background in customer contracts and procuration, incl. liability & commercially settlement of cases with customers.

Roles & Responsibilities:

• Prioritize and escalated cases depending on severity and customer urgency.
• Contribute to a global effective NCR handling system.
• Entry point and NCR/repair handling for customer claims in KK Group for specific customers.
• Establish a strong link back in the organization to improve the quality of claim affected components.

Main Tasks:

• Customer contact with every aspects of warranty and repair cases.
• Understand and determine mitigation action at customer.
• Create customer return and upfront delivery and follow up on these.
• Create and initiate non-conformance reports ensure customer feedback, based on cooperation with factory's quality department.

Educational background:

• BE/B. Tech in Mechanical/Electrical or BSc or Master level (electrical or mechanical).

Years of Experience:

• 5 to 8 Years.

Professional and managerial competencies:

• Very good skills in building customer relations.
• Insight at high level in the mechanism of purchasing-, warehouse-, BOM-, production-, sales- and quality- work functions - and actively conducting these functions when needed.
• Commercial and financial understanding.

Personal characteristics:

• Ability to communicate globally with customers and internally at all levels of the organization.
• Assertiveness
• Persistent and constructive in negotiations situations.
• Take lead and take charge - Well structured.

About KK Wind Solutions :

Building on more than 40 years of experience, KK Wind Solutions is a leading systems supplier to the renewable energy industry. Our capabilities span developing state-of-the-art technologies, high-quality lean manufacturing, and flexible aftermarket services. KK Wind Solutions is owned by A.P. Moller Holding, the parent company of the A.P. Moller Group, established in 1904 by Arnold Peter Moller. We are a global and diverse team of over 3,700 people, working towards delivering products and services that enable a future powered by renewable energy.

At KK Wind Solutions, our culture and DNA are built on a foundation of can-do attitude and innovation. We actively foster an inclusive work environment that embraces diversity, rejects any form of discrimination, and provides equal opportunities for all people. Our commitment lies in cultivating a strong culture centred around health, safety, wellbeing, and effective teamwork.

Why Us

No matter your role, you will find yourself immersed in our strategy. At KK, all employees are encouraged to contribute their ideas we want everyone to feel involved and heard. Our flat hierarchies allow us to make swift decisions and exchange ideas in an open, honest atmosphere where we help each other succeed. What is more, you will be collaborating across several functions and you will experience a distinct team spirit as you work with international colleagues from all over the world.