Claims Manager

Key Responsibilities:

• Claims Management:

• Handle and manage claims for Non-EB lines such as Property, Marine, Engineering, Jewellers Block, Fire, etc.
• Coordinate with clients, insurers, surveyors, and legal teams for smooth and timely claim resolution.
• Ensure end-to-end support to clients from claim intimation to settlement.

• Client Servicing:

• Provide proactive updates to clients regarding claim status.
• Maintain strong relationships with clients and ensure high satisfaction during claims handling.
• Conduct periodic reviews and claims MIS presentations with clients.

• Coordination with Insurers & TPAs:

• Follow up with insurance companies and third-party agencies for timely claim assessment and settlement.
• Negotiate and influence faster turnaround times and favourable settlements.

• Documentation & Compliance:

• Ensure proper documentation and timely submission of all claims-related paperwork.
• Adhere to IRDAI guidelines and internal compliance standards.
• Maintain accurate records of claim files, reports, and correspondences.

• Process Improvement & Reporting:

• Identify process gaps and recommend improvements in the claims management process.
• Provide regular reports and MIS to internal teams and clients.
• Support in audits, both internal and external.

• Team Collaboration:

• Work closely with the placement and servicing teams to ensure smooth communication.
• Train and guide junior staff (if applicable) on claims processes and systems.