Claims Manager

Position:

Location:

Employment Type:

Role Overview

Responsible for managing end-to-end motor claims for OEM business across the West zone, ensuring smooth coordination with all stakeholders, timely settlements, and continuous process improvement.

Key Responsibilities

Claims Management

• Oversee complete OEM motor claim lifecycle with timely and accurate closure.
• Monitor TAT, documentation quality, and customer satisfaction.

Stakeholder Coordination

• Liaise with insurers, workshops, surveyors, OEM teams, and customers for seamless claim processing.
• Ensure timely follow-ups for approvals and settlements.

Performance & Review

• Conduct periodic reviews with insurers and workshops, track KPIs, and implement improvements.

Data & Reporting

• Maintain accurate claim data and dashboards.
• Prepare and present periodic claim performance reports.

Training & Enablement

• Train workshops, dealer staff, and internal teams on claim processes and documentation.

System & Process Management

• Coordinate with IT/operations for system integration and data validation.
• Manage garage codes, loss codes, and rectify data discrepancies.

Dispute & Escalation Handling

• Manage complex or disputed claims and facilitate fair resolutions.

Process Improvement

• Identify gaps and recommend enhancements to improve claims efficiency.

Desired Skills & Experience

• Graduate/Postgraduate in Insurance, Automobile Engineering, or related field.
• 8–12 years of motor claims experience (preferably OEM/Broking).
• Strong knowledge of OEM processes, IRDAI guidelines, and garage operations.
• Excellent communication, negotiation, and analytical skills.
• Proficient in Excel and claim management systems.
• Willingness to travel across the zone.