City Head

Total Exp.:

Budget

Location:-

Mode

About Emoha:

Emoha is a connected community for elders and their families, bringing together world-class expertise and delivering single-click access to a range of health, emergency, social-engagement, convenience services at home, so that elders can live life to the fullest.

Emoha was founded in early 2019 by elder care professionals and entrepreneurs who have individually worked in diverse fields from design, technology, geriatrics, healthcare and in India and the United States. Emoha is anchored by Lumis Partners, a global operating investment firm with industry-leading portfolio companies like Sheroes, Talent Edge.

What this role Looks like?

As the City Head, you will lead the business P&L and operations for a city or region, driving revenue growth, building hospital and doctor partnerships, and ensuring best-in-class operational excellence for eldercare services. You will be responsible for full P&L ownership and will lead multidisciplinary teams across BD, operations, and clinical execution.

Your day to day is:

Revenue & P&L Leadership

• Own and deliver revenue targets for the city unit
• Drive cost efficiencies and maintain healthy unit economics
• Develop and implement city-specific growth plans in line with Emohas vision

Strategic Partnerships & Hospital Connects

• Leverage deep connects with senior doctors and hospital CXOs to build referral and business partnerships
• Launch hospital-led initiatives for eldercare awareness and service integrations
• Act as the face of Emoha for strategic collaborations in the region

Team Leadership BD & Operations

• Lead, mentor, and motivate the city BD and operations team to achieve monthly KPIs
• Drive service quality, TATs, and customer satisfaction through hands-on operational control
• Align cross-functional teams (nursing, logistics, tech) to deliver seamless care

Process & Compliance Oversight

• Ensure SOP adherence across service delivery and documentation
• Work closely with the central teams for audits, training, and tech adoption
• Solve escalations, client concerns, and operational bottlenecks promptly

Collaboration and Coordination:

• Work closely with multidisciplinary teams, including Emohas central team, doctors, etc.
• Ensure comprehensive and holistic care for clients.

Key Competencies:

• 15+ years in hospital/clinical admin or healthcare operations

• Self-starter thrives in unstructured environments, can open new doors

• Relationship builder understands the value of trust and long-term doctor partnerships

• Operationally sharp doesnt drop the ball on execution once the lead is generated

• Strong network of doctors, especially in geriatrics, internal medicine, orthopedics, and general practitioners
• Comfortable with fieldwork and travel within the city
• Understanding of healthcare compliance, patient sensitivity, and clinical protocols
• Proven P&L ownership & team leadership