Position Description
Company Profile:Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.Job Title: Citrix Server L3Position: Lead AnalystExperience: 5+ yrsCategory: IT InfrastructureMain location: ChennaiPosition ID: J1025-0805Employment Type: Full TimeQualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.Job Description:Role OverviewProvide advanced (L3) technical support for Citrix environments, ensuring high availability, performance, and security of virtual applications and desktops. This role involves handling complex escalations, root cause analysis, and implementing solutions for enterprise-level Citrix infrastructureKey Responsibilities
- Escalation Support: Act as the highest-level escalation point for Citrix-related incidents and problems.
- Citrix Infrastructure Management: Administer and maintain Citrix XenApp/XenDesktop farms, Citrix ADC (NetScaler), and Citrix Provisioning Services.
- Troubleshooting & RCA: Perform deep-dive troubleshooting and root cause analysis for critical issues.
- Performance Optimization: Monitor and tune Citrix environments for optimal performance using tools like Citrix Director and EdgeSight.
- Patch & Upgrade Management: Plan and execute upgrades, migrations (e.g., XenApp 6.5 to 7.x), and security patches.
- Automation & Scripting: Develop PowerShell scripts for automation and efficiency improvements.
- Integration: Collaborate with VMware/Hyper-V teams for VDI and virtualization support.
- Documentation: Maintain detailed technical documentation and knowledge base articles.
- Security & Compliance: Ensure adherence to ITIL processes and security best practices.
Required Skills & Experience
- Technical Expertise:
- Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
- Citrix ADC (NetScaler), Citrix Provisioning Services
- Active Directory, DNS, DHCP
- Tools: Citrix Director, EdgeSight, Citrix Studio
- Certifications: Citrix Certified Expert (CCE-V) or Citrix Certified Professional (CCP-V) preferred; ITIL Foundation a plus.
- Scripting: Strong PowerShell skills for automation.
- Soft Skills: Excellent problem-solving, communication, and ability to work in global teams.
Behavioural Competencies :Proven experience of delivering process efficiencies and improvementsClear and fluent English (both verbal and written)Ability to build and maintain efficient working relationships with remote teamsDemonstrate ability to take ownership of and accountability for relevant products and servicesAbility to plan, prioritize and complete your own work, whilst remaining a team playerWillingness to engage with and work in other technologiesCGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.Life at CGI:It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and directionYour work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertiseYou’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizonsCome join our team, one of the largest IT and business consulting services firms in the worldYour future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team—one of the largest IT and business consulting services firms in the world.
